Assistant Team Leader

5 months ago


Salford, United Kingdom Shoalter Automation Full time

**Salary**:
£26,160 + Incentives

**Location**:
MediaCityUK

**Assistant Team Leader Role & Responsibilities**
- To be a Assistant Team Leader of Customer Service Department
- Provide effective solutions to enquiries/ complaints from CS frontline staff and customers within a predefined time frame in a professional manner
- Ensure adherence to policies for attendance, established procedures etc
- Monitor team performance and report on metrics
- Address customer complaints and escalate to Customer Service Supervisor when needed
- Frequently attend training sessions to improve knowledge and cascade to the team-members
- Ensure compliance with company standards
- Communicate job expectations and coach employees

**Requirements & Qualifications**:
**Assistant Team Leader Requirements & Qualifications**
- Diploma or above with a minimum of 3 years’ customer services experience
- Decent written and verbal ways of responding
- Proactive, analytical, independent, service-oriented and possess good communication and negotiation skills
- Excellent command of English, Cantonese and Mandarin
- Proficiency in Chinese word processing & MS Office is essential
- Excellent service manner, self-motivated, detailed-minded and willing to work under pressure

**About us**:
Shoalter Automation (UK) Ltd, a subsidiary of the HKTV Group, is embarking on an innovative and ground-breaking new venture. As a global pioneer, we are introducing the first fully automated convenience stores to the UK market and beyond.

Leveraging cutting-edge robotics, custom-engineered machinery, and intelligent software informed by the HKTV Group's vast expertise, our goal is to establish a frictionless shopping experience that will transform the industry while addressing contemporary challenges.

To bring our vision to life, we are continually seeking skilled professionals to join our team, where diversity, equity, and inclusion are core principles. We are dedicated to fostering a supportive and inclusive work environment for all employees, offering ample opportunities for professional development.


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