Contact Centre Team Leader

3 months ago


Salford, United Kingdom Sherborne Talent Solutions Full time

Contact Centre Team Leader

Salford

I have a brand new opportunity available for a passionate and talented individual with great people skills to fulfil the role of an Sales Team Leader within the financial solutions sector. This is an exciting and rewarding opportunity to work with an established and highly successful company whereby you will get to with a fantastic talented group of people

There is opportunity to progress and grow in this role and earn a sizeable commission

**Benefits**:

- Generous salary and attractive bonus scheme.
- Prime Manchester city location.
- Fresh from the canteen, free hot and cold breakfast and lunches
- Seasonal celebrations and team activities.
- Fun and friendly atmosphere

What would your typical day involve?
- Supervising processes, practices and procedures to ensure they are driven throughout the business and adhered to.
- Keeping awareness of the competitive market environment and recognising growth opportunities.
- Making sure your area obeys with its regulatory complaints processes and data protection guidelines.
- Keep correct records of performance and set targets to better performance.
- Support new systems and improve existing systems usage.
- Significant involvement with key decision-making across the department.
- Carry out 121’s to ensure that objectives are agreed and attained.
- Improve performance within department and individuals.
- Supervising calls and training advisors to assist future customer engagement.

Experience required:

- Hands on experience of leading a team in a call centre/telesales environment
- Excellent problem-solving and communication skills.
- Experience of working in a target driven environment and setting KPIs.
- Knowledge of use Windows including Excel, Word and PowerPoint.
- Preferably, you will have a background in financial solutions.

**Salary**: £25,000.00-£30,000.00 per year

Supplemental pay types:

- Commission pay

Work authorisation:

- United Kingdom (required)

Work Location: In person



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