Crisis Response Contact Centre Officer

3 months ago


Salford, United Kingdom British Red Cross Full time

**Job Title: Crisis Response Contact Centre Officer 2 x Posts**

**Job Location: Home and Office based 10 - 90 % at Bradbury House, 4 Ohio Avenue, Salford, Manchester M50 2GT (discussed at interview)**

**Hours: 1 x 21hr contract (Fri-Sun, alternate Sat 1.45pm - 8.15pm) & 1 x 18hr contract (Thu, Sat-Sun, 7.45am - 2.15pm)**

**Salary: £21,155 per annum pro-rata**

**Contract Type: Permanent**

**We've got an opportunity...**

Could you be there for someone who needs you?

British Red Cross has an exciting opportunity for a proactive and dynamic individual to join our Crisis Response contact centre. If you are comfortable dealing with stressful situations, managing competing priorities whilst remaining calm and making quick decisions, we want to hear from you We are looking for people who want to learn new skills in an adaptive environment.

You will join our Crisis Response contact centre and be part of the team delivering an effective and professional call handling service on behalf of our Crises and Emergency Response teams. As a Contact Centre Officer you will provide a single point of contact for staff, volunteers and partners, including emergency services and local authorities.

In this exciting role you will deliver a wide range of activities within the contact centre but will predominantly be focused on handling incoming requests from our statutory partners, deploying teams across the UK and providing support to our volunteers and staff as they respond to major incidents, fires and floods across the UK.

You will also work as part of the wider crisis response directorate to further develop the British Red Cross emergency response offer and practices.

The posts we are recruiting for will require evening and weekend work:

- Role 1: Friday, Saturday Sunday and alternate Thursdays 1.45pm to 8.15pm
- Role 2: Thursday, Saturday and Sunday 7.45am to 2.15pm

**Say hello to the team...**

The Crisis Response & Community Resilience (CR/CR) service responds to the needs of people in crisis following an emergency; maintaining an extensive network of internal and external relationships across local authorities, emergency services and community and voluntary sector organisations.

**A day in the life of a Crisis Response Contact Centre Officer**:

- Supporting the delivery of our crisis response work across the UK by liaising with partners, mobilising with volunteers and communicating with key staff.
- Work as an effective problem solver and thinking innovatively whilst ensuring any issues are dealt with in a professional manner and all processes are properly adhered to.
- Work collaboratively with the wider CR/CR team to ensure business needs are met whilst ensuring effective communication and an optimal working environment for staff, volunteers and Red Cross partners.
- Work within a contact centre environment and support the achievement of key performance indicators; specifically, that all calls are answered within the target time range.
- Ensure deployed teams remain safeguarded and supported during their work.
- Ensure partners receive a quick and efficient response to their enquiry whilst working in a fast-paced changing environment.
- Ensure the needs of people in crisis remain the focus of our response.

**To be a successful Crisis Response Contact Centre Officer, you’ll need**:

- Knowledge of the Civil Contingencies Act and the role of the voluntary sector.
- Strong IT proficiency.
- Solutions focused with an ability to think ahead to next steps and include others in decision making where appropriate.
- Excellent communication skills at a variety of levels.
- Knowledge of the service to be co-ordinated and/ or willingness to undertake training.
- Knowledge of Health and Safety practices for the service and/ or willingness to undertake training.
- Self-motivated and able to operate with mínimal supervision.
- Experience of working in a call handling environment.
- Experience of maintaining effective communication in stressful situations.
- Experience of delivering high quality services to the public.
- Experience of dealing with complex situations and tasks.

**In return for your commitment and expertise, you’ll get**:

- **Holidays**:36 days annual leave (including bank holidays) + option to buy 5 extra days.
- **Pension scheme**:Up to 6% contributory pension.
- **Flexible working**:We do our best to accommodate your preferred work style.
- **Learning & Development**:Wide range of career opportunities + comprehensive learning.
- **Discounts**:Access to Blue Light Discount Card and employee benefits platform.
- **Wellbeing Assistance**:Access to mental health and wellbeing assistance.
- **Team Working**:Champion our mission in a collaborative team.
- **Cycle2Work**:Lease a bicycle through the scheme**.**:

- **Season ticket loan**:Interest-free loan for commuting expenses.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all



  • Salford, United Kingdom Page Personnel Full time

    Great career progression opportunities. - Autonomous Role. **About Our Client**: A well established client with in the Not For Profit sector. - To lead, manage, coach, develop and inspire a team of Call Centre Assistant's to deliver a - a high quality customer experience centred around resolving issues at the first point of contact achieving "best in class"...


  • Salford, United Kingdom Sherborne Talent Solutions Full time

    Contact Centre Team Leader Salford I have a brand new opportunity available for a passionate and talented individual with great people skills to fulfil the role of an Sales Team Leader within the financial solutions sector. This is an exciting and rewarding opportunity to work with an established and highly successful company whereby you will get to with a...

  • Call Centre Advisor

    3 months ago


    Salford, United Kingdom J11247 Full time

    Our client based in Salford is looking to recruit full-time Call centre agents.They are the leading outsourced customer contact centre based in Salford. Working hours: Full-time -1pm-9pm NO OTHER SHIFTS AVAILABLE Training -training provided As the first point of contact for our clients, you will be representing them to their new and existing customers, so...


  • Salford, United Kingdom The CFO Centre UK Full time

    Chief Financial Officer Recruiting across the north of England in various locations. What’s the opportunity?If you’re a top quality Chief Financial Officer / Finance Director who’s frustrated and fed up with the confines of a normal corporate life and you’re looking for something different, or you’re an independent CFO who’s already made the...


  • Salford, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Salford** **SALARY** **£24000 - £25000** **JOB TYPE** **Permanent** **REF** **AW2404-09_1714138828** **Call Centre Sales Advisor** **£24,000 plus uncapped commission (realistic OTE £45,000)** **Manchester City Centre** **Full time** This is a business that operates within the Finance Sector offering advice, support & care to...


  • Salford, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    The Mental Health Joint Response Vehicle in partnership with North West Ambulance offers an immediate comprehensive assessment of a service users mental health when they present in crisis, with a suspected or actual mental health problem that can be assessed, treated, signposted, or referred appropriately, presenting complaint, time of presentation or...


  • Salford, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are currently looking to speak with Registered Mental Health Nurses, Occupational Therapists and Social Workers for block booking/contract posts working within a Home Based Treatment Team in Salford. The team offer an alternative to psychiatric hospital admission, supporting service users in acute mental health crisis in their homes, as...


  • Salford, United Kingdom Belmont Recruitment Full time

    Belmont Recruitment are currently looking to speak with Registered Mental Health Nurses, Occupational Therapists and Social Workers for block booking/contract posts working within a Home Based Treatment Team in Salford.The team offer an alternative to psychiatric hospital admission, supporting service users in acute mental health crisis in their homes, as...

  • Call Centre

    3 months ago


    Salford, United Kingdom Bupa Full time

    Call Centre - Customer Service Advisor **Job Description**: Customer Service Advisor - Contact Centre - Homeworking £24,200 basic salary Potential to increase up to £25,800 in 12 months, and £27,300 in 18 months, dependant on individual performance. Permanent - Full time 37. 5 hours per week Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am -...

  • Personal Assistant

    3 months ago


    Salford, United Kingdom Northern Care Alliance NHS Group Full time

    The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...

  • Security Officer

    3 months ago


    Salford, United Kingdom Salford Loaves and Fishes Ltd Full time

    **JOB TITLE**:Security Officer** **LOCATION**: Salford Loaves and Fishes, 1 Paddington Close, M6 5PL **HOURS**: 20 hours per week currently over 5 days Monday to Friday 9 am - 1 pm (although these can be slightly amended) - Extra hours may be offered occasionally including Saturday and Sunday **SALARY**: £12 per hour dependent upon age and...

  • Security Officer

    3 months ago


    Salford, United Kingdom Salford Loaves and Fishes Ltd Full time

    **JOB TITLE**:Security Officer** **LOCATION**: Salford Loaves and Fishes, 1 Paddington Close, M6 5PL **HOURS**: 20 hours per week currently over 5 days Monday to Friday 9 am - 1 pm (although these can be slightly amended) - Extra hours may be offered occasionally including Saturday and Sunday **SALARY**: £12 per hour dependent upon age and...


  • Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Head of Centre - Property Management **Location**: Exchange Quay, Manchester **Brand**: Leaders **Salary**: up to £49,000 OTE inclusive of commission **Hours**: Monday to Friday 8:30am to 6pm **About Leaders**: Leaders as part of the Leaders Romans Group, is a well - established and reputable property group across the UK. With a history...

  • Personal Assistant

    3 months ago


    Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    The Greater Manchester Neurosciences Centre is looking for a Personal Assistant to assist the Ward Manager on B7 and B8 which are Neurosurgical wards at Salford Royal Hospital. The role will be full time, 37.5 hours, working Monday-Friday and there can be some flexibility around start and finish times, again to be discussed at interview. This is a exciting...

  • Sales Trainer

    3 months ago


    Salford, United Kingdom RWR Recruitment Full time

    **Contact Centre - Sales Trainer** **Manchester - M3** **£35k - £45k per year** **Are you looking for a new challenge?** **Are you confident to coach and train a team of agents within a fast paced environment?** **Responsibilities**: - Develop and deliver sales training programs to Graduate SDR’s - Assess the needs of incoming SDR’s with varying...


  • Salford, United Kingdom Bupa Global Full time

    Cost Centre Controller-1 **Job Description**: **Cost Centre Controller** **Hybrid working with up to 3 days per week working from home** **Salford Quays, Manchester** **Permanent** **£35K - £40K per annum** **Full time 37. 5 hours per week** Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver...

  • Key Account Executive

    3 months ago


    Salford, United Kingdom British Red Cross Full time

    **Key Accounts Executive (Red Cross Training)** **Location: Salford, Greater Manchester (Hybrid flexible working between home and office)** **Contract: Permanent** **Hours: Full-time, 35 per week service runs Monday to Friday, either 8.30am - 4.30pm or 9am to 5pm** **Salary: Up to £21,181 per annum (dependent on experience), up to £3k on target...

  • Call Centre

    3 months ago


    Salford, United Kingdom Bupa Full time

    Job Description: Customer Service Advisor – Contact Centre – Homeworking £24,200 basic salary Potential to increase up to £27,300 in 18 months, dependant on individual performance. Permanent - Full time 37.5 hours per week Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am – 4pm  Requires one on-site visit monthly (Salford...

  • Call Centre

    4 weeks ago


    Salford, United Kingdom Bupa Full time

    Job Description: Customer Service Advisor – Contact Centre – Homeworking £24,200 basic salary Potential to increase up to £25,800 in 12 months, and £27,300 in 18 months, dependant on individual performance. Permanent - Full time 37.5 hours per week Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am – 4pm First day attendance in the...

  • Car Paint Sprayer

    3 months ago


    Salford, United Kingdom Total spray repair centre Full time

    **Wanted urgently **a permanent full time, experienced and reliable painter to work at our busy repair shop in Salford. Working at our fast growing repair centre, you need to be hardworking, a team player, reliable, take pride in your work and be responsible for completing your own paint work. you must have the ability to maintain a consistent high standard...