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Head of IT Service Management and Infrastructure
3 months ago
**About the role**:
- ITSM Strategy and adoption, incl. Change Control Management / Incident Management
- Infrastructure (Cloud and on-prem), incl. DR
- End User Experience (Service Desk, End User Computing (EUC), AV)
- End User Applications (E5 suite of products)
- Networking
- Enterprise Security
- Hosting of Data
- Telephony / Call Centre
- 24/7 Control Room
- All Cyber considerations
- Budget / Licencing within the area of responsibility
**What we are looking for**:
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
Extensive relevant working experience in a similar role in a highly regulated and complex industry.
ITIL Qualifications are highly desirable.
Proficiency in managing an operational support environment with critical systems.
Experience in managing external providers.
Problem-solving: solves complex problems and provides effective solutions.
Customer focus: develops and implements service excellence concepts.
Managing People: implements effective people management practices.
Decision-making: assesses the impact of actions and decisions.
Leading: demonstrates direction.
Some of our great benefits include:
30 days annual leave (plus bank holidays)
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
**Closing date**:
17/04/2024
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
PLACEHOLDER
