Continuous Improvement Specialist

4 days ago

Peterlee, United Kingdom Everflow Full time

**Continuous Improvement Specialist - Hybrid Working - 2 days based in Peterlee, 3 days Working from Home - £28,000 to £35,000 per annum plus benefits.
**Who we are**:
Everflow is a technology-led utilities company serving SMEs across the UK with environmentally friendly water supply and waste collection services.

Everflow is a market-leader in terms of software innovation and carbon offsetting. Our mission is to ‘make utilities simple’, which is why all our services are designed to save customers time and money, freeing them up to focus on growing their business.

Plus, we are one of Europe’s fastest growing companies according to the Financial Times, having featured on their FT1000 list of Europe’s fastest growing companies for the past two years.

The key to our success is our people and we like to reward everyone for their efforts. We have afternoon drinks on a Friday, free monthly breakfasts and a generous incentive scheme that gives employees a chance to earn rewards.

We are growing rapidly, and we need gifted people, who share our values, to join the team and grow with us

**The position**:
We are looking to recruit a Continuous Improvement Specialist to join our Customer Experience Team. This is a fantastic opportunity to join a growing business where you will get to expand your knowledge and skills while playing a fundamental part in shaping the experiences of our customers for the better.

**What you will be doing**:
As the Continuous Improvement Specialist you will provide information and insight from analysis you complete to identify areas where performance/process improvements are required and support the building of clear business cases on why effort and focus in these areas would be beneficial. Key responsibilities are:

- Creation and delivery of the Continuous Improvement initiatives
- Conduct root cause analysis to identify, analyse and implement improvement opportunities.
- Collaborating with key business areas to form a strong and effective working relationships.
- Lead and support improvement initiatives through the change management process.
- Structure continuous improvement projects that deliver operational improvements.
- Create a continuous improvement culture across the business.
- Produce data and metrics to provide visibility to track and evidence savings which will support benefit and realisation.
- Facilitate and manage improvement deliveries in line with the target operating model using the right tools, thinking and methodologies.
- Have an awareness of the initiatives being progressed across operational areas to identify opportunities to collaborate and avoid duplication of work.
- Evaluating and prioritising potential improvements based on gains and required effort.
- Securing employee commitment for proactive change management.
- Conducting detailed analysis of MI from across the business to identify trends and areas of challenge.
- Working with key stakeholders to specify deliverables, outcome indicators, and performance-measured indicators.
- Identifying available resources (for example, people, material, and finances).
- Mapping out in detail the desired situation.
- Collaborate with stakeholders to enhance productivity and staff satisfaction.
- Revisit previous implemented initiatives to ensure they are now embedded practices or activities achieving the desired outcomes or targets.

**What we look for**:
To be successful in this position, you will need to demonstrate the following:

- Previous experience within a Contact Centre / Call Centre environment within a Continuous Improvement capacity
- Experience of being a change agent challenging conventional thinking, approach, methodology and driving improvements.
- Assertive and independent with the ability to cope well under pressure and meet deadlines.
- Strong analytical ability combined with problem solving skills that focus on achieving the best
- Results driven mindset with a logical outlook that can influence others through data and
- Excellent communication skills.
- Good presentation skills being able to convey complex information
- Self-motivated to drive improvements through to completion.
- The ability to collaborate and be an effective team player with a range of stakeholders.
- An awareness of continuous improvement methodologies g., Lean, Kaizen.

**The Package**:

- £28,000 to £35,000 per annum with regular reviews.
- Upward career development path.
- Hybrid work options once proven and embedded.
- Employee platform offering great discounts online and in the high street.
- 5% Contributory pension.
- Great reward and recognition system.
- Exposure to all parts of a growing business.
- 25 days annual leave plus bank holidays.
- Free parking.

Please note, we are currently based in Wynyard Business Park until the beginning of April, when we will be moving into our new offices in Peterlee.

  • Continuous Improvement Engineer

    1 week ago

    Peterlee, United Kingdom Resource Management Solutions (NE) Ltd Full time

    RMS are recruiting for a long standing, renowned Tier 1 automotive supplier. They are looking for a Continuous Improvement Engineer to join the team in Peterlee. The role: - To lead and coordinate the ongoing improvement activity within the P/L manufacturing facilities. Supporting the plant in improving Safety, Quality, Cost and Delivery. - Ownership of...

  • Continuous Improvement Black Belt

    7 months ago

    Peterlee, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Manufacturing **Function**: Mechanical Engineering **Contact**: Grant Nisbet **Phone**: *** **01384 446115** **Duration**: Contract **Job Ref**:66278 - Job detailsCan you offer 6 Sigma Continuous Product Improvement experience, are you seeking a new job within a collaborative company offering global solutions? As a CPI Black Belt, you will...

  • Lean Transactional Improvement

    6 days ago

    Peterlee, United Kingdom Caterpillar Full time

    **Career Area**:Administrative Support**: **12 Month Industrial Placement Scheme** **Discipline: Lean Transactional Improvement** **Location: Peterlee, UK** **Salary**: £ **18,600 Share Scheme, Pension, Flexible working, and 25 days annual leave (plus bank holidays).** **Closing Date**: Friday 2nd December We currently have some exciting opportunities...

  • Digital Literacy Specialist

    3 weeks ago

    Peterlee, Durham, United Kingdom East Durham College Full time

    Job Title:Digital Literacy SpecialistAbout the Role:This is a unique opportunity to support the development and improvement of digital literacy across East Durham College. As a Digital Literacy Specialist, you will work closely with curriculum and business support staff to create engaging e-learning materials and activities that cater to various...

  • Environmental Compliance Specialist

    2 weeks ago

    Peterlee, Durham, United Kingdom MTrec Technical Full time

    We are seeking an Environmental Compliance Specialist to join our team at MTrec Technical. In this role, you will promote and support a positive safety culture by continually developing and upholding our company values.About the RoleThis involves maintaining our health, safety, environment, security, and facilities management systems, including...

  • Utility Support Specialist

    3 weeks ago

    Peterlee, Durham, United Kingdom Everflow Limited Full time

    Drive growth and innovation with Everflow Limited, a pioneer in the utility sector. As a Utility Support Specialist, you will play a key role in shaping our customer-centric approach, fostering strong relationships with SMEs, and contributing to our mission of making utilities simple and creating jobs people love.Responsibilities include:Providing expert...

  • Health, Safety, Environment, Security

    1 month ago

    Peterlee, United Kingdom MTrec Ltd Technical Full time

    MTrecs new career opportunity Our client are specialists in their market sector, they are looking to recruit a Health, Safety, Environment, Security & Facilities Manager who will be responsible for the health & safety at their Peterlee facility. The Job you’ll do * Promote Company values and support the continual development of the positive safety...

  • Health, Safety, Environment, Security

    5 days ago

    Peterlee, United Kingdom MTrec Ltd Technical Full time

    MTrecs new career opportunity Our client are specialists in their market sector, they are looking to recruit a Health, Safety, Environment, Security & Facilities Manager who will be responsible for the health & safety at their Peterlee facility. The Job you’ll do * Promote Company values and support the continual development of the positive safety...

  • Specialist Speech and Language Therapist

    7 months ago

    Peterlee, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

    1. Generate appropriate strategies to manage an individual specialist caseload including the assessment, diagnosis, treatment and discharge of a diverse range of clients with fluency disorders with support and supervision from a lead clinician.2. Develop and implement specialist care protocols and programmes of care and treatment, to meet the needs of...

  • Test Equipment Calibration Specialist

    1 week ago

    Peterlee, Durham, United Kingdom Seaward Group Full time

    Job OverviewWe are seeking a skilled Fabric Engineer to join our team as a Test Equipment Calibration Specialist. The successful candidate will be responsible for repairing and calibrating a wide range of multi-parameter test equipment from various industry sectors.In this role, you will be an integral part of our team, contributing to the business's...

  • Mtrec Technical | Health, Safety, Environment, Security

    4 weeks ago

    Peterlee, United Kingdom Mtrec Technical Full time

    MTrecs new career opportunity Our client are specialists in their market sector, they are looking to recruit a Health, Safety, Environment, Security & Facilities Manager who will be responsible for the health & safety at their Peterlee facility.The Job youll do Promote Company values and support the continual development of the positive safety focused...

  • Health, Safety, Environment, Security

    4 weeks ago

    Peterlee, United Kingdom Mtrec Technical Full time

    MTrecs new career opportunity Our client are specialists in their market sector, they are looking to recruit a Health, Safety, Environment, Security & Facilities Manager who will be responsible for the health & safety at their Peterlee facility.The Job youll do Promote Company values and support the continual development of the positive safety focused...

  • Health, Safety, Environment, Security

    1 month ago

    Peterlee, United Kingdom CV-Library Full time

    MTrecs new career opportunity Our client are specialists in their market sector, they are looking to recruit a Health, Safety, Environment, Security & Facilities Manager who will be responsible for the health & safety at their Peterlee facility. The Job you’ll do * Promote Company values and support the continual development of the positive safety...

  • Accounts Payables Specialist

    1 week ago

    Peterlee, Durham, United Kingdom Entech Technical Solutions Ltd Full time

    Peterlee Office Based, Opportunity for Long-Term Career Development with Entech Technical Solutions Ltd.We are looking for a highly skilled Accounts Payables Specialist to join our team on a contract basis, with the potential for extension and long-term growth opportunities.The successful candidate will be responsible for ensuring accurate and timely...

  • Executive Culinary Specialist

    2 weeks ago

    Peterlee, Durham, United Kingdom Compass UK & Ireland Careers Full time

    About the RoleWe are seeking an ambitious and talented Executive Culinary Specialist to join our team on a part-time basis, contracted to 25 hours per week. As a key member of our culinary team, you will be responsible for preparing and serving exceptional food experiences for our clients and customers.You will work closely with our market-leading food...

  • Youth Engagement Specialist

    3 weeks ago

    Peterlee, Durham, United Kingdom We Care Bespoke Ltd Full time

    Job DescriptionWe are seeking a Youth Engagement Specialist to join our team at We Care Bespoke Ltd. This role involves conducting outreach activities to promote public health programmes and services, developing and maintaining relationships with community members and stakeholders, and supervising outreach team members.About the RoleThis is an exciting...

  • Product Support Specialist

    3 weeks ago

    Peterlee, Durham, United Kingdom Seaward Group Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Seaward Group.The successful candidate will be responsible for providing exceptional product support to our customers, ensuring they receive the best possible experience. As an integral part of our Category Management team, you will work closely with our distributors...

  • Dental Specialist

    2 weeks ago

    Peterlee, Durham, United Kingdom MedMatch Full time

    Job OverviewWe are seeking an experienced DWSI or Specialist Endodontist to join our team at MedMatch Dental. As an integral member of our practice, you will play a key role in delivering exceptional patient care and contributing to the success of our business.Your primary responsibilities will include performing root canal treatments, working closely with...

  • Customer Service Specialist

    4 weeks ago

    Peterlee, Durham, United Kingdom Everflow Full time

    Everflow is a leading technology-enabled utility company that simplifies utilities and creates jobs people love. Our mission includes delivering greener, more transparent utility options, offering automated, digital-first experiences, and enhancing the broker market with our premier sales platform for multi-utility services.Job OverviewWe are seeking an...

  • Registered General Manager

    11 hours ago

    Peterlee, United Kingdom Sterling Cross Ltd Full time

    **Registered General Manager - Care Home** **Peterlee, County Durham** **£65,000 per year + bonuses up to 100%** **AA/SR/10979/1** One of the UK’s foremost independent care providers is now looking for a **Registered General Manager** to lead the team at their modern, purpose-built home in quiet Peterlee. The home currently offers expert, responsive...