Current jobs related to Contact Centre Shift Leader - Cambridge - Cambridge University Hospitals NHS Foundation Trust

  • Contact Centre Agent

    4 months ago

    Cambridge, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you a Contact Centre Agent with healthcare experience? Are you looking for a role within an NHS trust? Do you live in the Cambridgeshire Area ? What you need - A standard level of education with GCE/CSE/GCSE or equivalent qualification- Experience of working in a customer service or front of house environment- Clear diction and good...

  • Contact Centre Agent

    3 months ago

    Cambridge, United Kingdom AXIS RECRUITMENT Full time

    **Key Duties and Responsibilities**: - Serve as the first point of contact for all incoming and internal calls to the Trust, operating the Contact Centre consoles and transferring callers to the appropriate departments. - Handle paging calls, provide rota information, and maintain consistent, clear, and polite communication with callers, demonstrating...

  • Contact Centre Trainer

    3 months ago

    Cambridge, United Kingdom Marshall Motor Group Full time

    Job titleContact Centre Trainer Job referenceREQ09019 Date posted18/06/2024 Application closing dateBlank LocationContact Centre Canterbury SalaryCompetitive Contractual hours40 BasisFull time Job category/typeBlank AttachmentsBlank Job description Customer Experience Representative Location: Contact Centres based across Loughton / Lincoln & Canterbury ...

  • Shift Leader

    4 months ago

    Cambridge, United Kingdom Caffè Nero Full time

    **We're looking for Full Time Shift Leaders to join our amazing Cambridge teams!** At Caffe Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the...

  • Contact Centre Agent

    5 months ago

    Cambridge, United Kingdom Bridge of Hope Full time

    Being the first point of contact for people telephoning, offering an operator service and handling all incoming calls on the Contact Centre consoles - Ensuring that an effective service is provided to all stakeholders, both internal and external - Using the correct salutation and communication standards when handling calls, in line with the company's...

  • Centre Operations Leader

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Protyre Careers Full time

    Protyre is in search of a motivated and commercially savvy Centre Operations Leader to become a vital part of our expanding team. As a rapidly growing national automotive enterprise, we provide exceptional training and development opportunities.In the role of Centre Operations Leader, you will play a crucial part in achieving the company's business goals by...

  • Centre Operations Leader

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Protyre Careers Full time

    Protyre is in search of a motivated and commercially savvy Centre Operations Leader to become a vital part of our expanding team. As a prominent national automotive service provider, we pride ourselves on offering exceptional training and development opportunities.In the role of Centre Operations Leader, you will play a crucial part in supporting the...

  • Shift Leader

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Sofra Cambridge Full time

    About Sofra CambridgeSofra Cambridge is a vibrant and inclusive restaurant that embodies the spirit of hospitality. Our team is passionate about creating a welcoming atmosphere where guests feel at home.Job DescriptionWe are seeking a skilled Shift Leader to join our front of house team. As a Shift Leader, you will be responsible for overseeing cafe service,...

  • Shift Leader

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Sofra Cambridge Full time

    About Sofra CambridgeSofra Cambridge is a vibrant and inclusive restaurant that embodies the spirit of hospitality. Our team is passionate about creating a welcoming atmosphere where guests feel at home.Job DescriptionWe are seeking a skilled Shift Leader to join our front of house team. As a Shift Leader, you will be responsible for overseeing cafe service,...

  • Call Centre Leader

    3 months ago

    Cambridge, United Kingdom Specsavers Full time

    **Call Centre Leader** **Location: Cambridge** **Hours: Full time - 40 hours (Weekend work is essential)** **Salary: Starting from £25,000 (depending on experience) plus a monthly bonus after probation** **Experience: Managerial/supervisory experience or previous call centre experience is essential for this role** At Specsavers, our Call Centre...

  • Shift Leader

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Nicholson's Full time

    Be the Face of Nicholson'sAs a Shift Supervisor at Nicholson's, you'll be the driving force behind delivering exceptional customer experiences. With a passion for great service and a knack for training great people, you'll lead a team that keeps our guests coming back for more.What's in it for you?Flexible shifts to fit around your lifestyleEnjoy a massive...

  • Shift Leader

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Nicholson's Full time

    Be the Face of Nicholson'sAs a Shift Supervisor at Nicholson's, you'll be the driving force behind delivering exceptional customer experiences. With a passion for great service and a knack for training great people, you'll lead a team that keeps our guests coming back for more.What's in it for you?Flexible shifts to fit around your lifestyleEnjoy a massive...

  • Shift Leader

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom Nicholson's Full time

    Be the Face of Nicholson'sAs a Shift Supervisor at Nicholson's, you'll be the driving force behind delivering exceptional customer experiences. With a passion for great service and a knack for training great people, you'll lead a team that keeps our guests coming back for more.What's in it for you?Flexible shifts to fit around your lifestyleEnjoy 33%...

  • Shift Leader

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom Nicholson's Full time

    Be the Face of Nicholson'sAs a Shift Supervisor at Nicholson's, you'll be the driving force behind delivering exceptional customer experiences. With a passion for great service and a knack for training great people, you'll lead a team that keeps our guests coming back for more.What's in it for you?Flexible shifts to fit around your lifestyleEnjoy 33%...

  • Shift Leader

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Sofra Cambridge Full time

    About Sofra CambridgeSofra Cambridge is a vibrant and inclusive restaurant that embodies the spirit of hospitality. Our team is passionate about creating a welcoming atmosphere where guests feel at home.Job DescriptionWe are seeking a skilled Shift Leader to join our team. As a Shift Leader, you will play a key role in ensuring exceptional customer service...

  • Shift Leader

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Sofra Cambridge Full time

    About Sofra CambridgeSofra Cambridge is a vibrant and inclusive restaurant that embodies the spirit of hospitality. Our team is passionate about creating a welcoming atmosphere where guests feel at home.Job DescriptionWe are seeking a skilled Shift Leader to join our team. As a Shift Leader, you will play a key role in ensuring exceptional customer service...

  • Centre Operations Leader

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom K L Recruitment Solutions Ltd Full time

    We are seeking a Shopping Centre Operations Manager to lead and enhance the success of a prominent retail destination.This pivotal role will oversee and support the on-site team while managing all essential aspects of the centre, including:Financial Oversight and Service Charge ManagementEngagement with Tenants, Stakeholders, and City Centre...

  • Team Leader

    3 months ago

    Cambridge, United Kingdom Marshall Group Full time

    . We have an excellent opportunity to join our call centre team as a supervisor/ team leader. You will be responsible for 10 team members working a 4on/ 4off shift 9am to 9pm. Purpose of the position: Working under the guidance of the Call Centre Manager, the main aim of a Fleet Services Team Leader is to provide excellent customer service; to meet and...

  • Shift Leader

    4 months ago

    Cambridge, United Kingdom Sofra Cambridge Full time

    In Turkish, Sofra is synonymous with generosity and hospitality. James Beard nominated Executive Pastry Chef Maura Kilpatrick and co-founder Ana Sortun (of Oleana, Sarma & Siena Farms ) approach cuisine with a Middle Eastern sensibility by creating delicious food featuring unique spices and spice blends. Sofra Bakery & Cafe reinterprets regional food...

  • Night Shifts Train Presentation Team Leader

    3 months ago

    Cambridge, United Kingdom Ganymede Solutions Ltd Full time

    Location- Cambridge- Job-type- Contract- Salary- £13 - 25 per hour- Contact Karla Delczeg- Call 0793 552 4351- Reference 12104468-KD**Job Title: Night Shifts Train Presentation Team Leader - Sentinel Card/PTS Qualified (AC/DC) Required** **Location: Cambridge Depot** **Contract Length**:6-Month Initial Contract with the opportunity to join the company...

Contact Centre Shift Leader

4 months ago

Cambridge, United Kingdom Cambridge University Hospitals NHS Foundation Trust Full time

You will help ensure that each Contact Centre shift runs smoothly and efficiently and will be responsible for day to day operational management within the Contact Centre.

The Shift Leader will be responsible for the line management of the Contact Centre Agent team and will meet with them regularly through 1:1 meetings.

They will be responsible for the performance and development of their team, devising plans with their Agents to improve in these areas.

Supporting team with day-to-day queries and customer escalation.

Ensuring smooth shift handovers for the 24-7 service including organising staff shift changes on request.

Coordinating backup testing of key telephony systems.

Aspirational leader who is passionate about developing others and themselves.

Self-motivated with excellent organisational, management and personal skills.

Adaptable and resourceful, able to remain calm and patient under pressure.

Strong interpersonal skills and a good team player.

Act as a role model by demonstrating strong leadership behaviours and the Trust's values at all times Together
- Safe | Kind | Excellent.

Must be able to work shifts between the hours of 07:00-20:00, including weekends.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 22nd January 2023.

Interviews are due to be held on the 30th January 2023.

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.