Shift Leader

7 months ago

Cambridge, United Kingdom Sofra Cambridge Full time

In Turkish, Sofra is synonymous with generosity and hospitality. James Beard nominated Executive Pastry Chef Maura Kilpatrick and co-founder Ana Sortun (of Oleana, Sarma & Siena Farms ) approach cuisine with a Middle Eastern sensibility by creating delicious food featuring unique spices and spice blends. Sofra Bakery & Cafe reinterprets regional food traditions of the Eastern Mediterranean to make them accessible and inspiring for our guests.

WHY JOIN OUR TEAM?

We care about each other and our customers. We build long-term relationships with our employees and support individuals who wish to further their career development within the food industry. We offer extensive educational and professional development opportunities, including wine and beverage training, Mediterranean diet education, community engagement, and guest speakers.

We will always believe in exceptional hospitality with warmth & professionalism, but not pretension. Our managers try to practice what they preach, not leading with aggression or negativity, but rather dedication, fairness, and desire to bring the best out in their team. We look for passionate, kind, committed and honest people who find joy in their profession and can transcend that message outward.

At the end of the day, we want our restaurant to be a representation of our values – the kind of place we would hang out on our day off. All of our businesses are funky, fun spots that appeal to people from all walks of life.

Sofra is an equal opportunity employer. We are committed to a diverse workforce and support an environment that is inclusive and respectful.

JOB DESCRIPTION

We are seeking an enthusiastic individual who is passionate about food and hospitality, is eager to learn and work hard, and brings good energy to work. We offer a structured training program as well as flexible schedules to support your other goals. Experience is preferred, but we value enthusiasm, passion, and work ethic and are willing to train the right person.

Shift leaders support the General Manager, Cafe Manager, and Assistant Cafe Manager in leading the front of house department. Responsibilities include but are not limited to:

Oversee cafe service in absence of a manager. Open and close the cafe and close deposits as needed. Ensure service standards are being met. Manage daily beverage production, service, and ordering needs. Assist managers in training staff on food, beverage, service, hospitality, and other applicable topics. Assist managers in keeping training materials current, relevant, and effective. Assist managers with admin duties as needed. Assist with communication across teams FOH, BOH, and Pastry. Check daily inventory of applicable products. Be a resource for team members for questions related to products, standards, and systems. Build relationships with regular and interested guests. Ensure the cafe is clean, comfortable, and aesthetically pleasing at all times. Keep BOH storage areas clean and organized. Respond to guest inquiries and complaints during service. Meet with Sofra management teams as needed for consultation, coordination, and brainstorming. Help maintain a culture that ensures that guest needs are met at every point of their Sofra experience. Provide leadership, act as a role model of appropriate behavior in the workplace, enforce company policy and procedures, and uphold quality standards. Maintain company culture to champion vision, values, and uphold staff morale.

Qualified candidates will –

Have experience with and/or enthusiasm for leadership and training Have barista experience Be able to work full-time Be available weekends and holidays Treat customers and co-workers with courtesy and respect Be genuinely passionate about hospitality and the overall guest experience Work in a clean and organized fashion Work as a team and take direction from multiple managers Be able to deal successfully with multitasking and be comfortable in a fast-paced work environment Exhibit a desire to learn – ask questions and be curious Have a strong attention to detail and a positive attitude Have excellent attendance and punctuality Have a desire for long-term employment

COMPENSATION

Competitive hourly pay with tips Free meal per shift Educational and professional development opportunities Employee discounts at our sister businesses—Oleana, Sofra, Sarma and Siena Farms Partially subsidized health insurance, and group rates on dental and vision insurances

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