Call Centre Leader

6 months ago


Cambridge, United Kingdom Specsavers Full time

**Call Centre Leader**

**Location: Cambridge**

**Hours: Full time - 40 hours (Weekend work is essential)**

**Salary: Starting from £25,000 (depending on experience) plus a monthly bonus after probation**

**Experience: Managerial/supervisory experience or previous call centre experience is essential for this role**

At Specsavers, our Call Centre Managers are essential in shaping the beginning of our Customer’s journey.

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.

You will need previous managerial/supervisory experience for this position as you will be looking after a small number of call centre assistants.

As part of our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering telephone calls in a prompt, clear and friendly manner
- Following procedures correctly
- Giving amazing customer service
- Working towards KPIs
- Responding to customer enquiries

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

If you are interested please click **Apply** as this vacancy will close once we have filled all available places.


  • Call Centre Assistant

    6 months ago


    Cambridge, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Location: Cambridge, Cambridgeshire** **Salary: Starting from £23,500 plus a monthly bonus after probation** **Hours: Full time - 40 hours - weekend working essential** **Full training is provided!** **Perks: Specsavers perks and free glasses once a year!** At Specsavers, our Call Centre Assistants are essential in shaping...

  • Call Centre Assistant

    6 months ago


    Cambridge, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Location: Cambridge, Cambridgeshire** **Salary: Starting from £24,000 plus a monthly bonus after probation** **Hours: Full time (40 hours) and part time (3 full days minimum) - weekend working essential** **Full training is provided!** **Perks: Specsavers perks and free glasses once a year!** At Specsavers, our Call Centre...

  • Call Centre Assistant

    6 months ago


    Cambridge, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Location: Cambridge, Cambridgeshire** **Salary: Starting from £24,500** **Hours: Full time - 40 hours - weekend working essential** **Benefits**: - **Bonus after probation** **- Extra day off on your birthday - Discounted hearing and eyecare benefits - Enhanced sick pay** - **Enhanced pay for family leave (Maternity/...


  • Cambridge, United Kingdom Specsavers Full time

    **Call Centre/ Admin Assistant** **Location: Cambridge Fitzroy St Hearcare** **Hours: Full time - 40 hours (to include weekend working)** **Salary: £24,000** **Benefits**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits**: - **Enhanced sick pay (after a year of service)**: - **Enhanced pay for family leave**: -...

  • Call Centre

    6 months ago


    Cambridge, United Kingdom Specsavers Full time

    **Call Centre/ Admin Assistant** **Location: Cambridge Fitzroy St Hearcare** **Hours: Full time - 40 hours (to include weekend working)** **Salary: £24,000** **Benefits**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits**: - **Enhanced sick pay (after a year of service)**: - **Enhanced pay for family leave**: -...

  • Call Centre Expert

    2 days ago


    Cambridge, Cambridgeshire, United Kingdom Electrical Safety Authority Full time

    Job Summary: The Electrical Safety Authority seeks a highly organized and friendly Customer Service Representative to process inspection requests and provide top-notch customer support.Key Accountabilities:Receive and respond to customer calls, emails, and online messagesProcess inspection requests accurately and efficientlyCollaborate with colleagues to...

  • Call Centre Operator

    6 months ago


    Cambridge, United Kingdom GoGo Cabs Full time

    Responsibilities: - Answer incoming calls from customers and provide assistance with inquiries or issues - Utilize phone etiquette to ensure professional and courteous communication with customers - Analyze customer needs and provide appropriate solutions or recommendations - Perform data entry to accurately document customer interactions and update...

  • Contact Centre Agent

    7 months ago


    Cambridge, United Kingdom Bridge of Hope Full time

    Being the first point of contact for people telephoning, offering an operator service and handling all incoming calls on the Contact Centre consoles - Ensuring that an effective service is provided to all stakeholders, both internal and external - Using the correct salutation and communication standards when handling calls, in line with the company's...


  • Cambridge, United Kingdom Marshall Motor Group Full time

    Job titleContact Centre Quality Controller Job referenceREQ09019 Date posted08/10/2024 Application closing dateBlank LocationContact Centre Canterbury SalaryCompetitive Contractual hours40 BasisFull time Job category/typeBlank AttachmentsBlank Job description Customer Experience Quality Controller Location: Contact Centres based across Loughton / Lincoln...

  • Shift Leader

    6 months ago


    Cambridge, United Kingdom Caffè Nero Full time

    **We're looking for Full Time Shift Leaders to join our amazing Cambridge teams!** At Caffe Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the...


  • Cambridge, Cambridgeshire, United Kingdom First Call Contract Services Full time £28,000

    Job Title: Field Service EngineerDescription: We are currently seeking a skilled Field Service Engineer to join our team. The successful candidate will be responsible for delivering a maintenance, service, and fault-finding service to our client base, including hospitals, care homes, and health centres.Key Responsibilities:Deliver a maintenance, service, and...


  • Cambridge, Cambridgeshire, United Kingdom Venn Group Full time

    Cambridge (hybrid) Contract Type: 0.8 FTE for 12 months FTC 30 hours per week Monday to Friday (occasional weekend work) The Centre brings leading academic research and thought leadership to business and government leaders to drive climate action. Strategic Leadership and Vision: Set and refine the Centre’s strategic direction, develop and execute...


  • Cambridge, Cambridgeshire, United Kingdom Venn Group Full time

    Cambridge (hybrid) Contract Type: 0.8 FTE for 12 months FTC 30 hours per week Monday to Friday (occasional weekend work) The Centre brings leading academic research and thought leadership to business and government leaders to drive climate action. Strategic Leadership and Vision: Set and refine the Centre’s strategic direction, develop and execute...


  • Cambridge, United Kingdom The Møller Centre Full time

    About the role Reporting to the Facilities Manager, you will be responsible for engaging with our clients, meeting their expectations, and ensuring all aspects of the customer journey are delivered positively and effectively. **Hours of work**: 38.5 hours - full time, working shifts between the hours of 06:30 and 22:30, including some weekends **Salary**:...


  • Cambridge, Cambridgeshire, United Kingdom First Call Contract Services Full time €28,000

    Field Service Engineer Permanent Employment Opportunity Immediate Interviews Available Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised...

  • Team Leader

    1 month ago


    Cambridge, United Kingdom Restore Records Management Full time

    Due to company growth here at Restore, we are currently recruiting for a Team leader/Supervisor to ensure and manage the logistics and safeguarding of staff. We have a fantastic team, who support and help each other every day, and we are looking for an experienced Team leader or Supervisor who wants to be a part of our journey at this exciting time. As a...


  • Cambridge, United Kingdom Marshall Motor Group Full time

    Job titleCustomer service representative Canterbury Contact Centre Job referenceREQ08896 Date posted09/07/2024 Application closing dateBlank LocationContact Centre Canterbury SalaryNational Living Wage Contractual hours40 BasisFull time Job category/typeAftersales AttachmentsBlank Job description Customer Service Representative Location: Contact Centre...

  • Marketing Executive

    6 months ago


    Cambridge, United Kingdom The Møller Centre Full time

    About the role You will help to deliver the strategic and tactical marketing plan, developing the Institutes reputation in providing leadership development programmes, and, as one of the leading residential conference centres available. You will have the opportunity to work on exciting new projects across the organisation as we are currently in the process...

  • Receptionist

    6 months ago


    Cambridge, United Kingdom Cherry Hinton Medical Centre & Brookfield's health centre Full time

    Have you worked in a busy GP surgery as a GP Receptionist using Emis Web? Are looking for a new role that starts immediately? Can you be reliable, professional and hard working? If so, we have a great opportunity for you! An NHS GP surgery in the Cambridge area are looking for an Emis Web trained Medical Receptionist to join their growing...


  • Cambridge, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 340384**Salary**: - £21,209**Job grade**: - Administrative Assistant**Contract type**: - Permanent**Business area**: - Enforcement**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...