Contact Centre Trainer

2 weeks ago


Cambridge, United Kingdom Marshall Motor Group Full time
Job titleContact Centre Trainer Job referenceREQ09019 Date posted18/06/2024 Application closing dateBlank LocationContact Centre Canterbury SalaryCompetitive Contractual hours40 BasisFull time Job category/typeBlank AttachmentsBlank Job description

Customer Experience Representative
Location: Contact Centres based across Loughton / Lincoln & Canterbury
Hours: Full-time 40 hours per week, working Monday to Friday
Salary: Basic salary of £25,000, plus monthly Bonus
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme


Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 142 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.

The Role

We are seeking a Customer Experience Representative to be based in Canterbury but also travel across our Loughton and Lincoln contact centres as and when required by the business. You will be responsible for onboarding new starters, supporting Team Leaders and processing audits/reviews.

Ensuring that all our Customer Service Representatives are trained, reviewed and continually supported is the best way to make sure that we are giving the best levels of service at all times.

There will also be a chance to earn additional bonus on top of your salary.


What will I do?


• Be responsible for all new starter inductions


• Provide training on systems and processes


• Utilise the Marshall onboarding program along with Contact Centre specific guided learning


• Support colleagues to ensure robust action plans are in place and are carried out


• Audit/ review customer calls to ensure the standards we set are maintained


• Provide weekly and monthly feedback with required/planned actions


• Review and monitor HR process protocols to ensure they are being maintained by the Team Leaders.

What do I need?


• Experience of organising a high volume, varied workload without day-to-day supervision. 


• An excellent understanding of the diverse range of communications tools and an ability to deliver within tight deadlines and to a budget. 


• Excellent IT skills and a willingness to continually develop knowledge and experience in new technologies. 


• Creative thinking skills on new ways to inform and engage. 


• Strong data analytical skills 


• Experience of working with senior management teams.


Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.



  • Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Job titleContact Centre Trainer Job referenceREQ09019 Date posted18/06/2024 Application closing dateBlank LocationContact Centre Canterbury SalaryCompetitive Contractual hours40 BasisFull time Job category/typeBlank AttachmentsBlank Job description Customer Experience Representative Location: Contact Centres based across Loughton / Lincoln & Canterbury ...


  • Cambridge, United Kingdom AXIS RECRUITMENT Full time

    **Key Duties and Responsibilities**: - Serve as the first point of contact for all incoming and internal calls to the Trust, operating the Contact Centre consoles and transferring callers to the appropriate departments. - Handle paging calls, provide rota information, and maintain consistent, clear, and polite communication with callers, demonstrating...

  • In Store Trainer

    2 weeks ago


    Cambridge, United Kingdom Specsavers Full time

    **In Store Trainer** **Location: Cambridge - working with a cluster of stores - Lion Yard, Fitzroy, Royston and Bar Hill** **Working hours: Full time - 40 hours - weekend working is essential** **Salary: up to £30,000 depending on experience** **Experience level: Must have in store training experience within an opticians** Be part of a business that...

  • Contact Centre Agent

    3 weeks ago


    Cambridge, United Kingdom Cambridge University Hospitals Full time

    **Main area** - Corporate - Estates and Facilities**Grade** - Band 3**Contract** - Permanent: Staff Bank**Hours** - Full time Flexible working 37.5 hours per week (Varied shifts (please see shift pattern attached))**Job ref** - 180-F-236148**Employer** - Cambridge University Hospitals NHS Foundation Trust**Employer type** - NHS**Site** - Addenbrookes...

  • Contact Centre Agent

    3 weeks ago


    Cambridge, United Kingdom Cambridge University Hospitals Full time

    **Main area** - Corporate - Estates and Facilities**Grade** - Band 3**Contract** - Permanent: Full Time or Part Time/ Flexible working hours may be considered**Hours** - Full time - 37.5 hours per week (Varied shifts (please see shift pattern attached))**Job ref** - 180-F-246046**Employer** - Cambridge University Hospitals NHS Foundation Trust**Employer...


  • Cambridge, Cambridgeshire, United Kingdom AXIS RECRUITMENT Full time

    Key Duties and Responsibilities: Serve as the first point of contact for all incoming and internal calls to the Trust, operating the Contact Centre consoles and transferring callers to the appropriate departments. Handle paging calls, provide rota information, and maintain consistent, clear, and polite communication with callers, demonstrating concentration...

  • Contact Centre Agent

    3 weeks ago


    Cambridge, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you a Contact Centre Agent with healthcare experience? Are you looking for a role within an NHS trust? Do you live in the Cambridgeshire Area ? What you need - A standard level of education with GCE/CSE/GCSE or equivalent qualification- Experience of working in a customer service or front of house environment- Clear diction and good...

  • Contact Centre Agent

    2 months ago


    Cambridge, United Kingdom Bridge of Hope Full time

    Being the first point of contact for people telephoning, offering an operator service and handling all incoming calls on the Contact Centre consoles - Ensuring that an effective service is provided to all stakeholders, both internal and external - Using the correct salutation and communication standards when handling calls, in line with the company's...


  • Cambridge, United Kingdom PureGym Full time

    Personal Trainer/Fitness Coach - Cambridge Grafton Centre Cambridge, UK Req #8 11 May 2024 Join the UK’s number one fitness brand and favourite gym. PureGym is the number 1 gym operator in the UK and growing at an unrivalled scale, providing more opportunities to join our fitness team as a Level 3 qualified Personal Trainer/Fitness Coach...


  • Cambridge, United Kingdom PureGym Full time

    Personal Trainer/Fitness Coach - Cambridge Grafton Centre Cambridge, UK Req #8 11 May 2024 Join the UK’s number one fitness brand and favourite gym. PureGym is the number 1 gym operator in the UK and growing at an unrivalled scale, providing more opportunities to join our fitness team as a Level 3 qualified Personal Trainer/Fitness Coach...


  • Cambridge, United Kingdom PureGym Full time

    Personal Trainer/Fitness Coach - Cambridge Grafton Centre Cambridge, UK Req #8 10 June 2024 Join the UK’s number one fitness brand and favourite gym. PureGym is the number 1 gym operator in the UK and growing at an unrivalled scale, providing more opportunities to join our fitness team as a Level 3 qualified Personal Trainer/Fitness Coach...


  • Cambridge, United Kingdom Cambridge University Hospitals Full time

    **Main area** - Corporate-Unified Communications**Grade** - Band 3**Contract** - Permanent: Bank Opportunity is also available**Hours** - Full time Flexible working 37.5 hours per week**Job ref** - 180-F-245048**Employer** - Cambridge University Hospitals NHS Foundation Trust**Employer type** - NHS**Site** - Addenbrookes Hospital-Division...


  • Cambridge, United Kingdom Cambridge University Hospitals Full time

    **Main area** - Contact Centre**Grade** - Band 5**Contract** - Permanent**Hours** - Full time Part time Flexible working 37.5 hours per week (Start times from 07:00, 08:00 and 12:00 working up to 20:00 at the latest. Includes weekend working. Full Time or Part Time/ Flexible working hours may be considered.)**Job ref** - 180-F-245201**Employer** - Cambridge...


  • Cambridge, United Kingdom Cambridge University Hospitals NHS Foundation Trust Full time

    You will help ensure that each Contact Centre shift runs smoothly and efficiently and will be responsible for day to day operational management within the Contact Centre. The Shift Leader will be responsible for the line management of the Contact Centre Agent team and will meet with them regularly through 1:1 meetings. They will be responsible for the...


  • Cambridge, Cambridgeshire, United Kingdom Cambridge University Hospitals NHS Foundation Trust Full time

    You will help ensure that each Contact Centre shift runs smoothly and efficiently and will be responsible for day to day operational management within the Contact Centre.The Shift Leader will be responsible for the line management of the Contact Centre Agent team and will meet with them regularly through 1:1 meetings.They will be responsible for the...

  • Aat Trainer

    3 weeks ago


    Cambridge, United Kingdom Cambridge Regional College Full time

    **Cambridge Regional College (**CRC) presents an exciting opportunity for an AAT Trainer to join our dynamic Employability team at our Cambridge Campus and Huntingdon Campus. This full-time position offers a competitive salary ranging from £24,222 to £31,243. CRC is a leading centre of learning, located in Cambridge and Huntingdon, known for its...

  • Epos Trainer

    2 weeks ago


    Cambridge, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are proud to be recruiting for a Epos systems trainer for our client based in Cambridge. £28,000 + BenifitsWe are searching for a trainer to work as part of our training team, based at our Cambridge office. We are looking for someone with previous experience in the Hospitality industry, who is passionate about delighting customers,...

  • Skills Trainer

    3 weeks ago


    Cambridge, United Kingdom Hilton Full time

    **WELCOME TO A WORLD OF OPPORTUNITIES- **No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers...


  • Cambridge, United Kingdom The Cambridge Building Society Full time

    **An awesome brand to work for** The Cambridge provides a safe place for savings and helps people have a home. As a well renowned local brand, we care about our team members, our customers and the communities within which we live and work. Our team members are very proud to work here **Excellent employee benefits package** Including concessionary mortgage...

  • Centre Co-ordinator

    1 week ago


    Cambridge, Cambridgeshire, United Kingdom Cambridge Rape Crisis Centre Full time

    About us- Role Title:Centre Co-ordinator- Hours:37hrs (full-time)- Salary:£23,000- Contract:Fixed term to March 2025 (possible extension dependent on funding)- Annual Leave Entitlement:28 days per annum plus statutory Bank Holiday entitlement- Responsible To:Centre Manager- Location:CambridgeKey information: We require the post hold to be female under...