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Customer Engagement Adviser

4 months ago

Cambridge, United Kingdom The Cambridge Building Society Full time

**An awesome brand to work for**

The Cambridge provides a safe place for savings and helps people have a home.

As a well renowned local brand, we care about our team members, our customers and the communities within which we live and work. Our team members are very proud to work here

**Excellent employee benefits package**
Including concessionary mortgage rate, 12% company contribution pension scheme, a generous holiday scheme plus 3 additional days (for birthday, work anniversary and Christmas shopping), private medical insurance, life assurance and financial support for qualifications

**Learning and development**
By supporting our team members in their learning and personal development, we aim to develop a loyal and productive work force, who are knowledgeable, confident and are empowered to provide an excellent customer experience

**Commitment to the community**
We take an active role in the communities in which we live and work. Teams across the Society work with various charities and community groups, voluntarily giving their own time to help make a difference

**Customer Engagement Adviser** - based in our Customer Contact Centre, Head Office, Newmarket Rd, Cambridge

Are you passionate about giving excellent customer service?

Are you confident talking on the phone?

**Salary and working hours**

Salary £20,000 plus attractive additional Saturday Payments (Saturday rate - £16.12 per hour)

Monday to Friday (36.25 hours per week) plus 26 Saturdays per annum 9.00am-2.00pm on a rota basis

Shift hours:
8.00am - 4.15pm

8.45am - 5.00pm

9.45am - 6.00pm

**What you’ll be doing be doing day-to-day?**
- Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
- Receiving and making calls to our customers, completing account transactions
- Listening to and understanding our customer’s needs in order to provide the correct service
- Be accountable for following the compliance regulations that keep our business and customers safe
- Working in a small team in the Contact Centre, but be part of a wider team working across The Cambridge.

**You will be someone that**:

- Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent
- A minimum of 12 months call centre experience
- Enjoys working in a dynamic team and can be flexible
- Learns quickly through on-the-job training
- Is confident and has an optimistic outlook
- Has a passion for providing excellent customer service
- Has a can-do attitude and a keen eye for detail
- Has relevant references and credit check score

**The Cambridge will reward you with**:

- On the job training so you feel confident in your role
- A continuous development programme to support your progression
- Annual holiday - 23 days **plus **bank holidays, your birthday, a Christmas shopping day and anniversary day (start date)
- Private health care with cinema and Caffe Nero discounts
- A reduced mortgage rate
- Excellent pension scheme - if you pay in 4%, we pay in 12%
- Career progression across the Society
- A chance to give something back through our Community programme
- A positive working culture which encourages you to have a voice

**If you’re interested in joining a forward thinking Society, please submit your CV.**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Performance bonus

Work authorisation:

- United Kingdom (required)

Work Location: One location