Customer Engagement Adviser

3 months ago

Cambridge, United Kingdom The Cambridge Building Society Full time

**What makes us different?**

The Cambridge provides a safe place for savings and helps people have a home.

The team are all guardians of The Cambridge, it was here long before we were and with the hard work we put in to keep The Cambridge great we'll be handing guardianship over to future generations.

**An awesome brand to work for**
The Cambridge is a well renowned local brand, we care about our team members, our customers and the communities within which we live and work. Our team members are very proud to work here.

**Excellent employee benefits package**
Including concessionary mortgage rate, 12% company contribution pension scheme, a generous holiday scheme plus 3 additional days (for birthday, work anniversary and Christmas shopping), private medical insurance, life assurance and financial support for qualifications.

**Learning and development**
By supporting our team members in their learning and personal development, we aim to develop a loyal and productive work force, who are knowledgeable, confident and are empowered to provide an excellent customer experience.

**Commitment to the community**
We take an active role in the communities in which we live and work. Teams across the Society work with various charities and community groups, voluntarily giving their own time to help make a difference.

**Customer Engagement Adviser - Central Cambridge**

Are you passionate about giving excellent customer service?

We are looking for someone to join our branch network.

We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes.

You’ll also enjoy learning about our products and services so you can recommend these to our customers.

**Salary and working hours**:
Basic salary £21,000.00 working Monday to Friday (36.25 hours per week). Pro rata for part time working.

Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,518 - £2,687 depending on the Saturday opening hours for each location.

Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to £26,000.

**Some of the things you’ll be doing day-to-day (depending on location)**:
Welcoming customers into the branch
Handling cash and dealing with customers account’s queries accurately
Listening to and understanding our customer’s needs in order to provide the correct service
Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
Receiving and making calls to our customers, completing account transactions
Listening to and understanding our customer’s needs in order to provide the correct service
Be accountable for following the compliance regulations that keep our business and customers safe
Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge

**You will be someone that**:
Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent
Enjoys working in a dynamic team and can be flexible
Learns quickly through on-the-job training
Is confident and has an optimistic outlook
Has a passion for providing excellent customer service
Has a can-do attitude and a keen eye for detail

**The Cambridge will reward you with**:
On the job training so you feel confident in your role
A continuous development programme to support your progression
Annual holiday - 23 days plus bank holidays, your birthday, a Christmas shopping day and anniversary day (start date)
Private health care with cinema and Caffe Nero discounts
A reduced mortgage rate
Excellent pension scheme - if you pay in 4%, we pay in 12%
Career progression across the Society
A chance to give something back through our Community programme
A positive working culture which encourages you to have a voice

**As we provide a regulated financial service, we will require suitable references and a credit check to be carried out.**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Overtime

Supplemental pay types:

- Performance bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person

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