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Resident Experience Officer

4 months ago

Manchester, United Kingdom Manchester City Council Full time

**About The Role**:
**Working Hours**:35 hours per week

**Contract Type**: Full-Time, Permanent

**Closing Date**: 31 March 2023

We have an exciting position for a resident focussed, engaging individual within our vibrant housing service. If you consider yourself suited to the role of a Resident Experience Officer (please see the attached Role Profile for further information regarding the role), we’d love to hear from you.

You’ll be able to show that you have the key knowledge and experience to carry out the core duties of the role but also be an excellent communicator, demonstrating innovation within your current role. You will be able to work well with others at a variety of levels and use insight to inform continuous improvement. You will be able to contribute to our service delivery and manage your own workload without day-to-day supervision, across all types of housing services, always with residents in mind.

**About Us**:
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ - the grounding for how we must work together and treat one another:

- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We 'own' it and we’re not afraid to try new things
- We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

**Creating an inclusive team at Manchester City Council**

**Guaranteed Interview Scheme**

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition

**Accessibility**

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

**When you join us;**

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

**Other relevant information**

Greater Manchester Continuous Service Commitment
Our Manchester Strategy/Behaviours.pdf
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