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Lettings & Accounts Administrator

7 months ago

Aberdeen, United Kingdom Aberdein Considine Full time

**KEY RESPONSIBILITIES**
- Ensure all business is conducted professionally, ethically and to the highest of customer service standards
- Creating tenancy documents including private residential agreements, tenancy change notices and lease ends. Also general administration including but not restricted to new client onboarding, utility notifications, and co-ordination, compliance support, auditing and reporting
- Client accounts support including processing rental payments, supplier invoicing, reconciliation and preparation of client statements of account
- Create and maintain department management reports
- Pro-actively dealing with difficult or sensitive issues including rental arrears, tenancy evictions, non-compliance issues, disputes etc
- Willingness to hold in-person, telephone and virtual meetings with landlords, tenants, contractors, or other relevant parties if necessary
- Establish and nurture good relationships with clients, business connections, branch office colleagues, the wider lettings team and other departments
- Embrace opportunities for personal development and maintain awareness of market conditions and trends, keeping appraised of legislative changes and industry news
- Study towards obtaining ARLA Propertymark or CIH Letwell qualifications (SCQF level 6 or above) in Residential Letting & Property Management
- Engagement with marketing department to increase profile of landlord services via the company’s social media outlets
- Actively manage and minimise any risk to the company, whether financially, legally, or reputationally, ensuring compliance with the Letting Agent Code of Practice
- Identify and develop other business opportunities for this or other departments within the firm including sales, financial services, etc
- Providing support to the management team and colleagues to ensure the smooth running of the department, working together to deliver exceptional customer service and achieve performance related bonus target

**Requirements**:
**QUALIFICATIONS**:
**Desirable**
- HNC or HND Legal Services
- Business, legal, property or financial degree

**SKILLS AND EXPERIENCE**:
**Essential**
- Excellent written and verbal communication skills
- High level of numerical literacy and attention to detail
- Exceptional customer service skills

**Desirable**
- Previous experience with property account software or CRM system
- Full UK Driving License
- Relevant degree

**APTITUDES**:
**Essential**
- Self-motivated and driven
- Fast learner and able to absorb details quickly
- Team Worker
- Strong interpersonal and relationship building skills
- Ability to communicate on all levels with a wide range of people
- Initiative
- Enthusiastic
- Attention to detail
- Confident
- Problem solving in a calm and professional manner
- Good organisational skills
- Ability to remain calm in a highly pressured environment