Service Delivery Helpdesk Administrator

1 month ago


Wickford, United Kingdom Pinnacle Group Full time

**Service Delivery Helpdesk Administrator **(3336)****:
**Overview**:
**Ref**:
3336

**Salary**:
£25,000 - £25,000/annum

**Location**:

- United Kingdom - England - East of England - Essex - Wickford

**Contract Type**:
Permanent

**Posted**:
16 February 2024

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Central Services teams support Pinnacle’s operating businesses by providing professional support to the operational business including: Compliance and Audit, Marketing, Finance, Human Resources, IT, Procurement, Health and Safety.

**The Role - Service Delivery Helpdesk Administrator**

Pinnacle Group are looking to recruit a Service Delivery Helpdesk Administrator with a proactive, can do attitude. The Service Delivery Helpdesk plays a key role in supporting the regional management team and acting as the primary interface with company systems and processes, accurate data input and operational troubleshooting ensuring effective use and compliance.

This is a great opportunity for someone looking to start a career in Administration as there are opportunities to grow and develop within the role.

This is a hybrid role where you will work Monday to Wednesday in the office then Thursdays and Fridays will be working from home.

**Duties/Key Responsibilities**
- Support the implementation and maintenance of company performance management measures/systems.
- Assist the management team with workforce management system administration including data input and update ensuring an audit trial is maintained
- Assist the management team with planning, scheduling, and monitoring programmed/reactive work
- Assist the management team with all aspects of fleet and mobile-phone administration
- Assist the management team with maintaining dedicated contracts SharePoint Sites
- E-filing, update training records and invoices where needed
- Have knowledge and understanding of contract compliance in terms of specification/KPIs and ensure this is checked against our performance management system.
- Identify efficiencies using Management Information/Performance Management Systems (Jobwatch, Fleet Management/Stock Management Dashboards)
- Provide support to client and management regarding reports, queries, and general updates
- Maintain a log of added value, compliments, and social value if needed
- Assist with producing and maintaining satisfaction, complaints, and rectification reports if needed
- Contribute accurate and timely data for corporate quality and environment initiatives
- Assist with depot/site compliance audits and inspections
- Assist with system training and support as needed
- Maintain absolute confidentiality of any information obtained on the company and its personnel

**Skills Required**:
**Essential**
- Relevant experience, preferably in the public sector
- Ability to work calmly and authoritatively under pressure and to guide others’ action
- Excellent communicator at all levels, ability to make the best possible use of briefings
- Proven administration skills with attention to details & accuracy
- Ability to build and maintain relationships in and across teams
- To be computer literate, fluent in the use of Office 365
- GCSE standard in Maths & English

**Desirable**
- ‘A’ level in Maths & English
- Workplace Management System/CAFM experience/ Fleet Management Experience

**Contact information**:
Estate Mock


  • Sales Administrator

    1 month ago


    Wickford, United Kingdom Adore Recruitment Full time

    Sales Administrator £23,000 - £26,000 Wickford Permanent Full time - office based We have an exciting opportunity for an experienced administrator to join a company who supply products to the building, timber & fencing merchants nationwide. This is a large well established company who are looking to add to their friendly team based inWickford...


  • Wickford, United Kingdom Timber Products Company Full time

    **Job Specification - Technical Sales Administrator** Well established timber products manufacturer based in Essex looking to hire a key person to assist with all aspects of the sales and commercial functions of the business. Role would suit someone currently in a technical and/or commercial role with a window/joinery manufacturer. Excellent customer...


  • Wickford, United Kingdom Aquatrac UK Ltd Full time

    **Responsibilities**: - **Answering of the phone and handling enquires** - **Record keeping and system maintenance** - **Booking of services and installation (UK based with some EU locations)** - **Liaison with trade and retail clients** - **Organising Accommodation for engineering team** - **Invoicing using QuickBooks for service and install visits.** -...


  • Wickford, United Kingdom Aquatrac UK Ltd Full time

    **Responsibilities**: - **Answering of the phone and handling enquires** - **Record keeping and system maintenance** - **Booking of services and installation (UK based with some EU locations)** - **Liaison with trade and retail clients** - **Organising Accommodation for engineering team** - **Invoicing using QuickBooks for service and install visits.** -...


  • Wickford, United Kingdom SIG plc Full time

    Our customers and colleagues are at the very heart of what we do.To achieve this, we employ exceptional people who are engaged and rewarded for the value they bring to the organisation and who are able to demonstrate our leading behaviours - Be boldin what you do, be flexible and agile, and make a positive difference. We are currently looking to recruit a**...


  • Wickford, United Kingdom Eve Belle Care Home Full time

    Sanders Senior Living are a leading healthcare provider of residential and dementia care homes, led by a passionate team seeking to provide the highest standards of care and happiness for our residents. We are expanding our portfolio of homes through luxury new build developments. We are looking for a self-motivated, experienced administrator to join our...


  • Wickford, United Kingdom Proximo Full time

    Here at **Proximo **we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. **Our values** are at the **HEART** of everything we do for our customers: - Honesty - Excellence -...


  • Wickford, Essex, United Kingdom Adore Recruitment Full time

    Sales Administrator – Order Processor – Customer Service Administrator Permanent Full time – office based We have an exciting opportunity for an experienced administrator to join a company who supply products to the building, timber & fencing merchants nationwide. This is a large well established company who are looking to add to their friendly team...


  • Wickford, Essex, United Kingdom Noble Recruiting Ltd. Full time €25,000

    Claims Administrator £Office based Pension 00 pm Monday to Friday Our client is looking for an additional experienced Claims Administrator to join their busy, friendly team based in Wickford.Applicants must have at least 5 years of claims administration experience, preferably within the domestic insurance industry however if you have a sound...


  • Wickford, United Kingdom Aquatrac UK Ltd Full time

    We are a leading manufacturer of automatic Swimming Pool safety covers with an excellent reputation exceeding 30 years. Experience using the Quickbooks online system is particularly advantageous however it is not compulsory. Main duties include: Processing invoices and bank payments Reconcile Receipts Update and maintain invoices Discuss and resolve...


  • Wickford, United Kingdom Atlas Courier Express UK Full time

    **About us** Atlas Courier Express is a domestic same day courier. We provide urgent transport services to businesses throughout the UK using our fleet of vans and lorries, as well as carefully selected partners. We also provide general transport services to all of our customers, ranging from European haulage to international parcels. We require an Office...


  • Wickford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    The post holder will provide comprehensive administrative support to the Medical Devices Safety Officer. This role is a critical support to the process by which our Medical Devices, their supply and servicing are maintained, which in turn ensures our clinical staff have the right equipment available to them to provide excellent, safe care. This post sits...


  • Wickford, United Kingdom Camview Security Ltd Full time

    **Salary**: £18,000.00-£25,000.00 per year **Benefits**: - Company pension - Free parking - On-site parking Schedule: - Monday to Friday Ability to commute/relocate: - Wickford, SS11 8XR: reliably commute or plan to relocate before starting work (required) **Education**: - GCSE or equivalent (preferred) **Experience**: - Customer service: 1 year...


  • Wickford, United Kingdom Animo Associates Limited Full time

    **Job Purpose** Verifying and vetting clients through the onboarding process to ensure we are staying within the regulatory guidelines and minimising risk to the company. Carrying out ongoing monitoring for all clients to ensure good compliance procedures. **Role of Department** The compliance department supports the company by ensuring that both internal...


  • Wickford, United Kingdom Lemon Reinforcement Full time

    **Job Title**: Administrative Coordinator **Location**:Wickford, SS11 8BH **Salary**: Competitive **Job Type**: Permanent **Working pattern**: Monday to Friday, 8.00am-5.00pm including 1 hour lunch Lemon Reinforcement is a leading UK reinforcement steel stockholder with a rich and varied history developing into all aspects of the groundwork industry,...

  • Service Manager

    4 weeks ago


    Wickford, United Kingdom Estuary Housing Association Full time

    **Service Manager** **Wickford, Essex** **£33568.44 (to be increased 01/04/23)** **Permanent, Full Time (37.5 hours per week)** A fantastic opportunity has arisen for a Service Manager to join our team at based at Third Avenue in Wickford on a full-time permanent basis. Third Avenue is a home that supports service users with learning disabilities,...


  • Wickford, United Kingdom Out of the Ashes Ltd Full time

    Are you passionate about helping charities and making a difference? Do you want to support a range of charities in a growing company? Looking for flexibility and a home-working job? This role may be for you **Role Title**:Business Support Administrator (part-time) **Location**: Home-based with a preference to being located near Wickford, Essex **Salary**:...

  • Service Advisor

    5 days ago


    Wickford, United Kingdom Plantexpand Full time

    At Plantexpand we offer our customers an all-in-one, go-to destination for vehicle and plant repairs and maintenance. We also offer a comprehensive outsourcing service to a whole range of clients. We created our own Asset Management System designed to give our customers an overview of everything from spend analysis to VOR tracking, booking fleet availability...


  • Wickford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    The post holder will provide comprehensive administrative support to the Medical Devices Safety Officer. This role is a critical support to the process by which our Medical Devices, their supply and servicing are maintained, which in turn ensures our clinical staff have the right equipment available to them to provide excellent, safe care. This post sits...


  • Wickford, Essex, United Kingdom Noble Recruiting Ltd. Full time €25,000

    Claims Administrator £25,000 per annum Wickford Office based Pension 8.30 am to 5.00 pm Monday to Friday Our client is looking for an additional experienced Claims Administrator to join their busy, friendly team based in Wickford.Please note due to location – applicants must drive & have their own transport. Experience required for the position: ...