Operations Administrator
3 weeks ago
Our client is a business telecommunications vendor who have developed their own cloud based telephony platform and are active in 15 countries across Europe.
- Processing of customer orders.
- Updating partners/customers with order statuses
- Addressing any issues with processed orders
- Credit checking customers
- Setting up and chasing of direct debits with customers and partners and
following up with any cancellations
- Setting up trials and managing the full process
- Procuring hardware from company suppliers
- Supporting the sales team with Business Operations matters
- Operating Customer Service and Accounts desk to respond to customer queries on accounts, orders, and existing customers.
- Assisting with the on-boarding of new partners.
- Number allocations & number management
- Assistance with regular audit exercises
- Porting & exporting of customer numbers to and from the cloud telephony platform
**Required Skills**:
Experience of working in a sales administration and/or customer service focused role
Excellent spoken and written communication skills
Attention to detail
To be a quick learner, able to adapt to changing environments Be able to grasp new concepts quickly
Team player
Good working ethics
Intermediate level Excel
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in London
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