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Helpdesk Administrator

4 months ago

Wakefield, United Kingdom Multi TradesRecruitment Full time

Multi Trades Recruitment are hiring Helpdesk Operatives for our office in Wakefield to work within a hospital environment.

**About the job**:
As a Helpdesk Operative, you will play a vital role in managing, monitoring, and controlling operational performance within our M&I Contracts.
- Monday - Friday & weekends (4 on 4 off shift pattern)
- 2 days / 2 nights then 4 off
- 7.00am - 19.00pm OR 19.00pm - 7.00am
- Weekly pay
- £11.02 - £14.33

**Responsibilities**:

- Prioritize urgent jobs and ensure timely logging.
- Dispatch jobs to engineers or raise purchase orders for subcontractors.
- Book reactive works with subcontractors and ensure necessary paperwork is complete.
- Monitor and chase engineers and subcontractors to meet SLAs.
- Run reports on the CAFM systems.
- Manage daily jeopardy reports to maintain KPI standards.
- Escalate concerns to the Management Team.
- Monitor and rectify overlapping labor in the CAFM system.
- Efficiently dispatch jobs by monitoring the shared inbox.

**Qualifications and Experience**:

- Experience managing workloads using a CAFM system (desirable).
- Proficiency in MS Office programs.
- Previous helpdesk/call center experience in facilities management.
- Strong analytical and organizational skills.
- Excellent communication skills at all levels.
- Ability to balance and prioritize workloads.
- Good time management and adherence to procedures.
- Strong customer service skills.