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Data Analytics Support Specialist

2 months ago

Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

**About Interface Recruitment UK**

We are a leading recruitment agency specializing in IT and technology roles. Our team is dedicated to helping professionals find their ideal career opportunities.

**Job Title:** Data Analytics Support Specialist

**Job Type:** Full-time

**About the Role:**

We are seeking a highly motivated and detail-oriented Data Analytics Support Specialist to join our team. As a Data Analytics Support Specialist, you will be responsible for providing exceptional support to our clients and internal teams.

**Key Responsibilities:**

  • Manage the support helpdesk, ensuring calls are dealt with swiftly and professionally
  • Learn, install, and configure analytics software
  • Prioritize and manage multiple open cases simultaneously
  • Support internal IT issues
  • Troubleshoot system and network problems, as well as diagnose and solve hardware or software faults
  • Build relationships with external customers and internal teams, sharing knowledge and information
  • Provide feedback to the development and product teams
  • Support the Test team with product testing on projects
  • Develop software investigation skills as well as overall test ability

**Requirements:**

  • Previous experience in an IT/software helpdesk role
  • Written communication, problem-solving, time management/self-organization, and commercial awareness
  • Ability to pick up new skills quickly and work in a fast-moving, demanding environment
  • Great teamwork and customer service skills

**Nice to Have:**

  • Knowledge of Business Intelligence applications, i.e., Qlikview, Tableau, MS Reporting Services
  • Knowledge of network administration

**What We Offer:**

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.