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Customer Service Advisor

7 months ago

NewarkonTrent, United Kingdom Brave Human Capital Group Ltd Full time

**Customer Service Advisor**

**Location**: Newark-on-Trent

**Salary**: £20,000 - £23,000

**Hours**: Full-time - Monday to Friday - 9.00-5.00

**Benefits**:

- Continuous opportunity for career progression and further qualifications
- Pension Contributions & Employee Benefits Schemes
- Supportive and friendly working environment

**The Company**

Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have been going for over a century and manage their clients from local offices, ensuring community is at the heart of the business.

**The Role**

Our client has a fantastic and exciting opportunity for a Customer Service Advisor to join their team You will be responsible for providing the highest possible level of service to existing and potential clients of the agency. Taking the time to fully understand their needs, probe for gaps in existing covers, and ensuring that you are always protecting their current and future interests in the way that best suits their personal circumstances.

**Responsibilities**:

- Dealing with claims enquiries and handling complaints.
- Generating leads and new business through consistent cross selling, customer service and proactive campaign calls.
- Probing for gaps in cover that could leave a client open to a claim and making relevant recommendations to ensure that they are fully protected.
- Providing quotations for various covers, processing midterm adjustments and changes to client records and policies.
- Attending ad-hoc training, events and trade shows.

**Skills and Requirements**:

- Excellent communication skills both verbal and written.
- Good organisational skills and the ability to manage a busy workload and prioritise tasks.
- Minimum GCSE C grade (or equivalent) in Maths and English.
- Demonstrate problem solving ability, good attention to detail and willingness to use own initiative and judgement.

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Work Location: In person