Customer Service Advisor

6 months ago


NewarkonTrent, United Kingdom Greenzone Facilities Management Full time

Greenzone has an exciting opportunity for a Customer Support Advisor to join our dynamic team based at our Head Office in Newark, Nottinghamshire.

**About Greenzone Facilities Management Limited**

Established in 2007, Greenzone are a specialist waste management company providing recycling lead services. Concentrating on providing zero to landfill solutions, using waste to energy as a solution wherever possible and ensuring the carbon footprint of our clients is kept to a minimum.

**About the Role**

The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.

Responsibilities will include but not be limited to:
Processing service change requests and implement changes on the Company software

Ensuring phone usage and calls are conducted in line with Company policies and training

Handling and resolving customer and supplier queries, whilst ensuring customers and suppliers are kept up to date at all times

Investigating and resolving invoice queries

**About You**

**Additional Information**

25 days Annual Leave (excluding bank holidays)

Friendly working environment

Additional training courses offered

**Salary**: From £22,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Gym membership
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person



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