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Welfare Benefits Advisor
4 weeks ago
Job Overview:
We are seeking a highly motivated and customer-oriented Welfare Benefits Advisor to join our team. To provide advice/case work on welfare benefit issues to ensure income maximisation is achieved for beneficiaries. Signposting to other local specialist agencies for expertise when required.
To provide an impartial and outcome focussed advice service for everyone that approaches the charity, ensuring all data is entered accurately on the Accommodation Concern Database.
Support the office team to function in a professional and efficient way, enabling clients to receive a high standard of service.
**Responsibilities**:
- Provide a Welfare benefits advice and casework service which conforms to the Advice Quality Standard & FCA.
- Advise, assist, and support clients who could benefit from welfare benefit advice in accordance with agreed procedures, policies and good practice.
- Provide support and advice with form completion and/or challenging decisions (mandatory reconsideration)
- Advise clients on sustainable budgeting, income maximisation and money management.
- Agree client needs and identify desired outcomes/actions.
- Conducting initial client interviews within diverse operational sites.
- Provision of advice and case work. offered as part of our CMA Debt Centre, which may include money management, budgeting and debt solutions.
- General level advocacy and negotiation on behalf of client to other agencies/ authorities.
**Requirements**:
- Experience of working with individuals facing poverty and/or with dysfunctional lifestyles
- GSCE level or equivalent in English & Maths
- Relevant computer experience/IT qualification/ Level 2 IT qualification or equivalent experience (ECDL)
- Ability to drive and have use of a car
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
Pay: From £23,625.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Education**:
- GCSE or equivalent (required)
Work Location: In person
Application deadline: 17/05/2024
Reference ID: Welfare Benefits Advisor
Expected start date: 03/06/2024
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