Housing Advisor

4 weeks ago


Kettering, United Kingdom Accommodation Concern Full time

**Full and Part Time Roles Available**

Job Overview:
We are seeking a highly motivated and customer-oriented Housing Advisor to join our team. To provide advice/casework on all areas of housing law, having regard for relevant legislation, guidance and case law - meeting the requirements of the Advice Service Alliance Standard for advice case work relating to Welfare Benefits, Debt and Housing.

Deliver a professional, impartial, pragmatic and outcome focussed advice service to beneficiaries whilst working to Accommodation Concern’s Quality Standards, Policies and Procedures and Regulatory Requirements.

Signposting to other local specialist agencies for expertise when required.

Support the office team to function in a professional and efficient way, enabling clients to receive a high standard of service.

**Responsibilities**:

- Provision of independent housing, homelessness, (benefit, debt where linked) advice and case work.
- Provision of advice on housing options in order to prevent homelessness.
- To provide advice to clients wanting to use Keyways, the Council’s choice-based allocations scheme.
- Conducting initial client interviews within diverse operational sites.
- General level advocacy and negotiation on behalf of client to other agencies/ authorities.
- Telephone advice as appropriate.
- Agree client needs and identify desired outcomes/actions.
- Initial contact/referral with other agencies to help coordinate services.
- Statutory challenge under Sections 202 of the Housing Act 1996 Part 7 (as amended) and other challenge /advocacy means regarding sections 183, 188, of the Act.
- Housing Act 1996 Part 6 advocacy and statutory challenge.
- Supporting where appropriate court representation and liaising with relevant professionals on the client’s behalf.
- Income maximisation through money, debt and welfare casework and representation (where linked to a housing case).
- To maintain the accurate recording of client contacts and feedback within statistical software packages.
- Work in accordance with the AQS operating model for casework management.

**Requirements**:

- Previous experience as a Housing Advisor or similar role
- Relevant qualification in Housing: (e.g. HND/NVQ Level) and/or Shelter A and B
- GSCE level or equivalent in English & Maths
- Relevant computer experience/IT qualification/ Level 2 IT qualification or equivalent experience (ECDL)
- Substantial experience within one or more of the following:

- housing or homelessness services
- advice services
- anti-poverty services

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 12 months

**Salary**: From £28,890.00 per year

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Housing: 2 years (required)

Work Location: In person

Application deadline: 21/03/2024
Reference ID: Housing Advisor
Expected start date: 07/05/2024



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