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Debt Advisor

4 months ago

Kettering, United Kingdom Accommodation Concern Full time

Job Overview:
We are seeking a highly motivated and customer-oriented Debt Advisor to join our team. To provide debt advice and/or casework having regard for relevant legislation, meeting the requirements of the Advice Service Alliance Standard for advice case work relating to Debt, Welfare Benefits, and Housing.

To provide an impartial and outcome focussed advice service for everyone that approaches the charity, ensuring all data is entered accurately on the Accommodation Concern Database.

Support the office team to function in a professional and efficient way, enabling clients to receive a high standard of service.

**Responsibilities**:

- To provide a debt advice and casework service which conforms to the Advice Quality Standard & FCA.
- Advise clients on sustainable budgeting, income maximisation and money management.
- Agree client needs and identify desired outcomes/actions.
- Conducting initial client interviews within diverse operational sites.
- Provision of advice and case work. offered as part of our CMA Debt Centre, which may include money management, budgeting and debt solutions.
- General level advocacy and negotiation on behalf of client to other agencies/ authorities.
- Telephone advice as appropriate.
- Initial contact/referral with other agencies to help coordinate services.

**Requirements**:

- Experience of working with individuals facing poverty and/or with dysfunctional lifestyles
- GSCE level or equivalent in English & Maths
- Relevant computer experience/IT qualification/ Level 2 IT qualification or equivalent experience (ECDL)
- Ability to drive and have use of a car

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From £26,039.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Debt: 1 year (required)

Work Location: In person

Application deadline: 21/03/2024
Reference ID: Debt Advisor
Expected start date: 07/05/2024