Hsf Triage Advisor

Job Overview:
We are seeking a highly motivated and customer-oriented Triage Advisor to join our team.

To provide a professional triage service for all clients that approach the charity, identify and signpost to the correct advisor when case work is identified, ensuring all data is entered accurately on the Accommodation Concern Database.

To provide appropriate advice/casework as required to support the Advisors meeting the requirements of the Advice Service Alliance Standard for advice case work.

Deliver a professional, impartial and outcome focussed advice service to beneficiaries whilst working to Accommodation Concern Quality Standards, Policies and Procedures and Regulatory Requirements.

To provide an impartial and outcome focussed advice service for everyone that approaches the charity, ensuring all data is entered accurately on the Accommodation Concern Database.

Support the office team to function in a professional and efficient way, enabling clients to receive a high standard of service.

**Responsibilities**:

- Identify beneficiaries needs, desired outcomes/actions, and appropriate prioritisation.
- Provision of independent housing, homelessness, benefit, debt advice (and case work where appropriate)
- General level advocacy and negotiation on behalf of client to other agencies/ authorities.
- Providing telephone advice as required
- Agree client needs and identify desired outcomes/actions.
- To maintain the accurate recording of client contacts and feedback within statistical software packages.

**Requirements**:

- GSCE level or equivalent in English & Maths
- Relevant computer experience/IT qualification/ Level 2 IT qualification or equivalent experience (ECDL)
- Relevant customer facing experience
- Experience of displaying patience and the ability to remain calm in stressful situations
- Experience of having to be thorough and pay attention to detail.
- Ability to drive and have use of a car

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From £24,375.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 21/03/2024
Reference ID: HSF Triage Advisor
Expected start date: 07/05/2024