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Police Call Handler

4 months ago

Welwyn Garden City, United Kingdom Crooton Full time

Right now, we're recruiting on behalf of Hertfordshire Constabulary who are looking for Police Call Handlers to join the team at Hertfordshire Police HQ in Welwyn Garden City.

**The role**:
You will work right at the very heart of the organisation in the Force Communications Room taking emergency and non-emergency calls, directing resources across the County where needed.

No matter what type of call that comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.

This role is varied with no working day the same As calls can come through at any time, you'll be placed on a shift pattern which covers 24 hours a day, 7 days a week. As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.

**What will I need ?**

You will need excellent communication and listening skills with an empathetic ear to be able to communicate clearly over the telephone or the Airwave radio.

You must be able to multi-task and effectively prioritise, whilst paying close attention to detail. You will be computer literate with good typing skills and a high level of accuracy.

Hertfordshire Police are looking for individuals who can bring with them a great work ethic who can remain motivated and engaged throughout their working day or night. You will be dealing with confidential and/or restricted matters daily so it's vitally important that when a call comes in, you will be consistent with obtaining, analysing, evaluating, and recording the information accurately and efficiently.

Any previous experience working in a customer service role or call handling environment would be desirable but not essential as full training will be provided.

This is a fantastic opportunity for someone who wants to play their part in helping Hertfordshire Constabulary protect people and fight crime.

**In return the force can offer...**
- Blue Light Card Scheme
- Police Pension Scheme
- Gym Access
- Subsidised canteen
- Cycle to work scheme
- Free on-site parking
- Sports and Social Club

**There has never been a better time to join the police to make a difference in and around Hertfordshire.**

**Job title**:Police Call Handlers

**Hours**: Part-Time and Full-Time opportunities available - Shifts on a rota working across 24 hours per day, 7 days per week

**Starting salary**:Starting salary (including shift) of £29,331 per annum(pa), then after 12 months £33,360pa and after 24 months rising to £35,307pa. If successful with a part-time position the salary will be pro rata.

**Location**:Based at the Hertfordshire Police HQ in Welwyn Garden City

**Job Reference: CTNGJ2164**

**Previous applicants need not apply**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £29,331.00-£33,360.00 per year

Work Location: One location

Application deadline: 21/02/2023
Reference ID: CTNGJ2164