Call Handler

6 months ago

Welwyn Garden City, United Kingdom Herts Urgent Care Full time

When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.

**HUC** is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a **111 Call Handler** plays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.

As an NHS 111 Call Handler you will be the first point of contact for patients, their relatives and healthcare professionals managing urgent and non
- urgent cases when they call for medical advice.

Using the NHS Pathways software, you will be charged with assessing the patients condition and ensuring they are directed to the most appropriate healthcare professional or service including advice on how to manage their symptoms at home.

In this role you will be trained to use advanced listening and probing skills, to ensure that every patient is provided with clear advice and signposted correctly.

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