Receptionist

7 months ago


Kilmarnock, United Kingdom Park Dental Care kilmarnock Full time

We are currently seeking a part-time Receptionist to join our dynamic and dedicated team in Kilmarnock.

With around 600 modern practices across the UK, each with its own friendly, experienced, and well-established practice team, our receptionists play a key part in our patients’ journey. We support more than 4 million patients each year to get access to the care they need

Starting as a receptionist with us offers so much potential to grow, with progression opportunities ranging from Dental Nursing or Practice Management.

**We offer a competitive package, where you will benefit from**:

- Industry leading training and development; full induction and face to face customer service skills programme
- Access to our specialist online Academy for free and discounted courses
- Up to 25 days annual leave, plus bank holidays, with length of service
- Employee Assistance Programme, with confidential access to telephone support and counselling
- Healthcare cash plan and access to remote GP service
- Long service recognition scheme

**Receptionist Role and Responsibilities**

You will act as the first point of contact for our patients, delivering outstanding levels of customer service and maintaining a professional, courteous approach. Your role will include:

- Supporting patient choice and providing information about products, services, promotions, available finance options and oral health products
- Conducting regular system reviews to identify and action issues around debt, open courses, missed appointments
- Build and nurture great working relationships with your practice colleagues; creating a friendly and supportive work environment
- Using the appointment booking system and managing diaries; appointment reminders and courtesy calls
- Taking ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Accurately update and protect patient information including on the patient electronic database
- Always adhering to mydentist policies and procedures
- Caring and compassionate, with a flexible approach
- Passion for Dentistry
- Excellent interpersonal skills, including a professional and welcoming telephone manner
- Strong organisational skills in order to manage multiple tasks and timelines
- Able to build strong relationships with colleagues
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate computer-based systems

**Job Types**: Part-time, Permanent

Pay: £11.44-£11.53 per hour

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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