Customer Services Representative

6 months ago

Manchester, United Kingdom BNP Paribas Full time

CUSTOMER SERVICES REPRESENTATIVE (JOB NUMBER: M29001022)

**Customer Services Representative (Office Based)**

**Corporate Sales Account Management - Monday to Friday - Full Time - Hybrid**

**Location: Manchester Office - Sale, M33 2GS**

**About The Role**

An exciting opportunity to join an established team within part of our office based Corporate Sales Account Management function, you’ll be responsible for supporting the provision of company cars and light commercial vehicles to our Mid Market channel.

This fast paced and dynamic role ensures that our customers receive expert knowledge and advice on all aspects of managing and maintaining their fleet of vehicles.

You’ll work very closely with our field based business managers, helping secure and maintain business for Arval UK by ensuring our customers receive the top-notch service they deserve.

Following extensive training, you’ll be providing our customers with expert knowledge and advice on suitable vehicle leasing options, you will ensure we satisfy their individual requirements. You will remain customer focused, build good rapport and professional ensuring our customers receive the top-notch service they deserve. As a Customer Services Representative** **you’ll be;
- Answering inbound calls from Arval UK’s Corporate Customer base
- Using a mixture of MS office packages and our internal systems to accurately record the information
- Offering and delivery top quality customer service
- Identifying upselling opportunities
- Building a solution and problem solving to deliver the best possible service to our customers

You’ll be responsible for your own portfolio of customers, which is why working Monday to Friday is essential to maximise the support and response times to your portfolio.

**What’s In It For You?**

As a **Customer Services Representative **you’ll enjoyed the benefits of **Payzone level A3** - This includes a package of upto £29,000 OTE. A basic of upto £25,000 and a core commission element of £4,000. On top of this figure, over-performance can result in an additional £3,000 commission payment.

The hybrid working option, gives you up to 2 days working from home per week. You’ll be eligible for hybrid working following completion of your initial training period and once you feel comfortable to do so.** **Team working is so important to us and you will feel the buzz and warm welcome as you come through the doors of our vibrant Manchester office based in Sale.

**You will also enjoy the outstanding benefits including;**
- Private Healthcare (AXA PPP)
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday, your birthday off plus bank holidays
- Free Parking
- Free Gym onsite
- Access to great discounts on our products and services
- To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Volunteering days
- Charity Fundraising

**About You**

We are looking for an outstanding Customer Services Representative. You will have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way whilst demonstrating complete professionalism and tact that comes naturally to you.

You’ll be joining a high achieving team that operates in a fast-paced environment. We’re always looking to improve our offering to all customers and improve the experience all our customers have. Process improvement is everyone’s responsibility within the team, we’ll look to you to appropriately raise solutions and options to implement.

**Key skills you will need**:

- Confident communicator (verbal & written)
- Uncompromising customer focus
- Professional but personal people skills
- Outstanding ownership & problem solving ability

**About Us**

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and

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