Insurance Customer Service Representative

5 days ago


Manchester, United Kingdom First Central Services Full time

We are seeking a skilled and compassionate Insurance Customer Service Representative to join our team at First Central Services. In this role, you will be responsible for handling customer complaints in a timely and professional manner.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to resolve complex issues with ease. Experience in the insurance sector or financial services is an advantage, but not essential.

As an Insurance Customer Service Representative, you will be expected to:

  • Record, investigate, and resolve customer complaints in a timely manner according to company process and KPIs.
  • Communicate with policyholders by email, post, telephone, and other non-voice contact in a polite and professional manner.
  • Be accountable for individual complaints across all areas.
  • Liaise with business areas when investigating and resolving complaints.

We offer a competitive salary of £28,000 - £30,000 per annum, depending on experience, as well as opportunities for career development and growth within the company.



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