Customer Service Representative

5 months ago


Manchester, United Kingdom European Braking System Ltd Full time

Due to continuous expansion, we urgently require an Customer Service Representative to work on a full-time basis at European Braking Systems Ltd. This is an ideal role for anyone with previous admin experience looking to work at a thriving company.

**Duties will include**:

- Investigating, logging / processing data
- Sending monthly reports to customers
- Assisting with credit control
- Communicating with customers to obtain details on payment dates
- Liaising with other departments
- Communicating with TNT to investigate missing / late consignments
- Raising credits for returned goods
- Monitoring the company credit report on a daily basis
- Chasing warranties, if required
- Liaising with the sales team when required
- Communicating and escalating any issues
- Maintaining high levels of Health and Safety standards
- Performing any reasonable request from Management

**Personal Attributes, Skills & Qualities**
- Attention to detail
- Hardworking with a can-do problem-solving attitude
- Interpersonal skills
- Customer service skills
- Numerical skills & logical reasoning
- IT / Microsoft Office skills
- Always following procedures
- Excellent verbal and written communication
- Ability to work under pressure, paying strict attention to detail
- Team player
- Conscientious, organised, articulate and methodical
- Display a proactive, can-do attitude with a culture of right first time and ownership of problems
- Able to work without direct supervision

**Benefits**:

- 20 Holidays per year + Bank holidays
- Free parking
- Pension scheme
- Mortgage references
- Life Insurance

Pay: £28,000.00 per year

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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