IT Support Engineer
4 days ago
Application support engineer - Hybrid - Circa £30,000
**Your new company**
As a software provider they work alongside exciting companies such as Google to provide mobile solutions for smartphones. As an SME, they pride themselves on outstanding technical support and customer service.
**Your new role**
- Receiving and managing customer issues using a service desk ticketing system
- Providing regular updates to customers and other teams
- Working under strict SLA's to respond, update and resolve issues
- Escalating issues/tickets to relevant teams
- Application testing
- Monitoring of system performance and following up on issues with the team
- Providing and updating documentation of software and processes.
- Provide out of hours on call support (overnight and weekends) to VIP customers (rota based)
- Hold a valid full UK driving license and own a car (travel is required)
**What you'll need to succeed**
- Good communicator at all levels
- Approachable
- Pro-active approach
- Positively communicates with enthusiasm and clarity
- Analytically minded
- Dependable, takes personal responsibility
- Works effectively in a changing environment
- Rigorous, manages own time and resources
- Open, trustworthy and trusting
- Displays sound judgement, makes effective, timely decisions
**What you'll get in return**
This is a fantastic opportunity to work for a well respect software house. They put staff development in front of everything they do. You will receive a great salary and benefits package with loads of career progression and learning opportunities.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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