Senior IT Support Specialist
3 days ago
About the Role
">Verelogic IT Recruitment seeks a Senior IT Support Specialist to join our team in Bournemouth area. This is a field-based position requiring travel to customer sites to provide support on IT hardware and software products.
">Key Responsibilities:
">- Repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.
- Perform desk-side support to clients as requested.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Assist other engineers in the delivery of service to customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve KPI target of 5 visits/fixes per day.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real-time and gain full understanding of the customer's SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real-time by way of accurate and quality updates.
- Carry out any other reasonable request from your line management.
- Be able to do customer rebuilds and configuration to desk.
- Carry out AV repairs and printer repairs.
- Be able to carry out IMAC projects with little supervision.
- Participate in 24/7 coverage via a rota system.
- Act as mentor to Engineers.
- May be expected to train on new technologies such as AV or Cisco.
- May be expected to step in for FDM on occasion and/or to project manage.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
- Must be professional and presentable at all times.
- Must have a full UK driving licence where required to perform the role.
- Respond to any requests for information from your line management in a timely manner.
- Work a certain amount of overtime when required to do so.
- Be familiar with customer policies and processes where applicable.
- Be approachable and accepting of training requirements in relation to the role.
- Maintain the skills and knowledge required to perform the role to the required standard.
- Must be able to embrace new technologies and adapt to change.
- Company assets to be maintained in good working order and good general condition.
- Practice quick win processes.
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