IT Support Specialist

1 week ago


Bournemouth, United Kingdom Verelogic IT Recruitment Full time
Job Title: Distributed Field Support Engineer

About Us:
Verelogic IT Recruitment is a leading provider of IT recruitment services. We specialize in placing highly skilled professionals in various industries.

Salary: £40,000 - £60,000 per annum depending on experience and qualifications.

Job Description:
This role involves providing technical support to clients across the UK. As a Distributed Field Support Engineer, you will be responsible for attending customer sites to diagnose and resolve IT hardware and software issues. You will work efficiently and proactively to deliver high-quality support services, meeting service level agreements (SLAs).

Key Responsibilities:
• Diagnose and repair PC's, laptops, printers, servers, and retail equipment
• Perform desk-side support as requested
• Complete part movements, generating RMA and physically moving items as directed by the branch
• Assist other engineers in delivering services to customers
• Cover site roles due to planned or unplanned absence
• Achieve KPI targets of 5 visits/fixes per day
• Communicate with Call Administration and the Branch throughout the day to manage call details and customer SLA requirements
• Utilize PDA to check and update allocated calls in a timely manner
• Carry out any reasonable request from line management
• Participate in 24/7 coverage via a rota system
• Act as mentor to Grade 1-3 Engineers
• May be required to train on new technologies such as AV or Cisco
• May be expected to step in for FDM or project manage

Required Skills and Qualifications:
• Knowledge of PC, laptop, printer, and associated peripherals operation
• Trained in Desktop/Laptop/Printers and Servers
• Excellent knowledge of common software products
• AV experience
• Excellent customer-facing skills

Benefits:
• Car allowance
• Security clearances
• Opportunity to work with a variety of clients and projects
• Professional development opportunities

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