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Contact Centre Agent

4 months ago

Chesterfield, United Kingdom Auto Windscreens Full time

Overview:
Working for Auto Windscreens in our customer contact centre based in Chesterfield you would be part of our inbound customer service team, regardless of your career background you will become valued member of our team and receive all the training you need to do your job with confidence and skill.

We offer a complete training program to make sure we give you the very best foundations for success in our business.

This role once will offer a hybrid working model (Once probation is passed typically within 4 months) with the site operating between 7:00am and 7:00pm Monday - Friday any shifts that start or finish outside of these hours will be worked from home including weekend working.

We offer a range of shift patterns to help suit a balance between work and home life.

**Responsibilities**:

- To follow all company processes, procedures and guideline adopting a right first-time outcome for every customer
- Provide support to the management team by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
- To deal with a wide range of telephone enquiries, providing advice and recording accurate information
- Ownership of complaints and own performance
- Processing of new claims in accordance with claims philosophy
- Processing credit card payments where required
- Where applicable to adhere to company procedures with regard to FCA compliance and Treating Customers Fairly
- Where applicable to ensure that DPA, FCA, TCF and other regulatory requirements are met

Qualifications:
This role will suit anyone who has worked in a customer service type position, whether that be dealing with customers in a retail or hospitality environment, or maybe you have worked with customers over the phone.

Whatever your exposure to customers we can offer you an opportunity to thrive and grow in a role which has plenty of scope for personal development.

As an ideal individual for this opportunity, you’ll:

- Have an excellent level of customer service and communication skills
- Have the ability to demonstrate a calm and professional attitude at all times
- Be able to listen, identify and resolve customer issues
- Have excellent attention to detail
- Be proficient in data inputting skills, literacy and numeracy
- Have a willingness to develop self and new skills
- Having a general understanding of the Insurance industry and its practices and principles would be advantageous but not essential