Debt Collection Officer

4 weeks ago


Leicester, United Kingdom Leicester City Council Full time

**Job details**:
Job reference
- REQ2269

Date posted
- 28/03/2023

Application closing date
- 11/04/2023

Location
- Town Hall

Salary
- £24,496 - £26,845 Per Year

Package
- Total benefit value (includes pension contribution and full holiday entitlement): £36,605

Contractual hours
- 37

Basis
- Full time

Job category/type
- Finance

Attachments

Job Specification.pdf

**Debt Collection Officer**:
Job description

Full-time / 37 hours per week / Permanent

Join our vibrant and dynamic Income Collection team to ensure that the council’s income is maintained, and the amount of debt owed to the council is minimised and reduced.

Our primary goal is to maximise the collection of debt outstanding to the council across a range of services. You’ll join a team of 15 that consists of Debt Collection Officers, Debt Enforcement Officer and Finance Assistants.

This is a full-time, permanent post working 37 hours per week from Monday to Friday at Town Hall. On occasion, you may be required to work outside of normal office hours. However, we offer agile working to promote a healthy/work-life balance so these hours can be claimed back in flexi.

**What you’ll be doing**

In addition, you’ll deal with external debt enquiries and various forms of correspondence, for example, missing payments, reconciliations, remittances and sensitive case queries i.e., financial hardship, social care, and deceased cases, including contact with external bodies such as solicitors, debt advice agencies, insolvency agents and bailiffs and responsible for managing internal enquiries and responses between departments issuing invoices and the debtors being invoiced, when queries, disputes and complaints are received, to ensure timely responses, whilst monitoring and reviewing payment arrangements.

**What you’ll need**

**What we can offer you**

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

**Join us**

**If you’d like to have a chat before applying, feel free to contact Rob Steedman, Operational Income Collection Control Officer 0116 454 1827.**

**Assessments will take place on Thursday 20th and Friday 21st April 2023 with interviews to follow for those successful at the assessment stage there will then be an additional interview on Wednesday 26th and Thursday 27th April 2023.



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