Income Contact Officer

1 week ago


Leicester, United Kingdom PA Housing Full time

**Job reference**: 001279

**Salary**: £18,748 per annum, rising to £19,545 after probation

**Closing date**: 29/05/2024

**Location**: Bede Island - Leicester

**Employment type**: Permanent

**Hours Per Week**: 20.5 (Tuesday to Friday 10:00-14:00 & Saturday 08:00-12:30)

**A little bit about what we are looking for...**

In this role, you'll enjoy the flexibility of hybrid working, striking a balance between office and remote work. Initially, your presence in the office for a few days each week will ensure comprehensive training and support, fostering your confidence before transitioning to remote work. However, we're adaptable - if you thrive in an office environment, we're more than accommodating.

**Your responsibilities...**
- Accountability for income collection and debt reduction targets within geographical areas or arrears band across various tenure types and income streams including rent and service charges
- To be responsible for monitoring and collection of former tenant accounts, all sundry debt accounts, and managing accounts in credit
- Manage rent accounts for the organisations garage and car park spaces
- Have a clear understanding of the status of all rent accounts in the management area and work with the Income Team Manager to create a systematic debt reduction plan
- Accountability for identifying and addressing obstacles to rent collection by collaborating within the business or external partners and producing time limited action plans in line with the Pre-action Protocol
- Having a clear understanding of all exceptions in case management and providing the Income Team Manager with a time limited action plan
- Timely intervention to stop arrears in accordance with the income collection policy
- Arranging personal contact with tenants to identify and address obstacles to payments of charges
- Outbound calls to tenants to reduce rent arrears and other debts
- Deliver focused debt reduction activities such as targeted call outs and marketing campaigns
- Act as duty Income Officer on rota
- Agreeing reasonable payment plans and supporting tenants with other advice and support to address risks and sustain the tenancy.
- Taking payments by phone and setting up direct debits

If you're ready to make a meaningful impact in the lives of tenants while enjoying a supportive and flexible work environment, we encourage you to delve into the full job description attached below. Join us in creating positive change, one interaction at a time.

**Job Types**: Part-time, Permanent

Pay: £18,748.00 per year

Expected hours: 20.5 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Sick pay

Work Location: Hybrid remote in Leicester



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