Collection Representative

4 weeks ago


Leicester, United Kingdom Cromwell Group Full time

No matter where you are in your career - or where you want to be - we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of **Keeping Industry Working**.

We now have a fantastic opportunity available to join us as a Collection Representative.

This role is accountable for managing a portfolio of customer accounts and proactively reducing the number of accounts that are past due to minimise the risk of bad debt.

You will enjoy managing a list of customers and be able to understand how to get to the root cause of an issue to find a viable solution for Cromwell. You will enjoy having challenging conversations and be comfortable flagging problematic accounts. This is a highly rewarding role and gives you a clear opportunity to contribute to Cromwell.

If this sounds like you, we would love to hear from you Join us to make a difference and become part of our success story. You'll relish being part of the journey we are on with our ambitious growth plans.

**What’s in it for you?**
- Competitive Salary
- Company Bonus
- Competitive annual leave allowance with annual purchase scheme
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support
- Cycle to work scheme

**What will you do on a normal day?**
- Taking ownership of a list of customer accounts
- Cash collection of all past due debt to ensure it does not move into the bad debt category
- Producing reports to provide updates and progress on your allocated accounts
- Continuously reviewing the process and making recommendations for improvements and better ways of working
- Resolution of both invoices and credits on customer accounts
- Taking full ownership of any transaction on customer portfolio
- Always providing good customer service

**What are we looking for?**
- Experience of working in a similar role
- Worked within a Team environment and sharing knowledge
- Knowledge of credit control functions
- Confident in decision making and being accountable
- Ability to hit targets and work in a fast pace environment under pressure
- Well organised with the ability to work to tight deadlines
- Team player with ability to work on own initiative
- Excellent telephone, verbal and written communication skills
- Be assertive with good negotiation skills
- Use of Excel, Word and Outlook - Ability to manipulate data

**About Cromwell**

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

Our purpose-built HQ based in South Wigston, Leicestershire, is home to our Head Office functions - the essential support to keep our operations running smoothly.

Whether it’s in Finance, Marketing, Legal, HR or Quality and Compliance, your role will be pivotal in delivering quality work for over 1,500 employees across our global business.

Our principles are at the heart of how we work with one another, our customers, suppliers, and communities. We’re committed to embracing curiosity and putting our customers first. So whether you’re creating new content for our website or social media platforms, supporting our people across our human resources function - or you’re passionate about tracking and delivering cost savings and reporting in our finance team, you could make a real difference in Keeping Industry Working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly - regardless of gender, sexual orientation, background, age or disability - and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is an Equal Opportunity Employer.



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