Credit & Collections Specialist

2 weeks ago


Leicester, United Kingdom Octopus Energy Full time

As a Business Credit Specialist, you'll be a key player in our new Business Core Contact team. You’ll support individuals and businesses with outstanding debts by agreeing payment plans. Your goal will be to provide outrageously good customer service to our customers, support them in resolving their financial obligations, and ensure timely collection of outstanding balances.
Join our team and make a positive impact by helping individuals and businesses manage their financial responsibilities effectively. Apply now to become a Business Credit Specialist
Reaching out to customers with overdue accounts to agree appropriate payment plans and resolve outstanding debts
Answering inbound calls, and responding to customer inquiries regarding debt, payment plans and, their energy account
Providing outrageously good customer service to support our Business customers in the early stages of the debt journey
Proactively identifying and resolving account issues to improve the customer journey and reduce obstacles to payment
Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long term solutions
Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective
Previous experience in sales or credit/collections is not essential, but preferred.


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