Business Credit Specialist

4 weeks ago

Leicester, United Kingdom Octopus Energy Full time

As a Business Credit Specialist, you'll be a key player in our new Business Core Contact team. You’ll support individuals and businesses with outstanding debts by agreeing payment plans. Your goal will be to provide outrageously good customer service to our customers, support them in resolving their financial obligations, and ensure timely collection of outstanding balances.

Join our team and make a positive impact by helping individuals and businesses manage their financial responsibilities effectively. Apply now to become a Business Credit Specialist

What you'll do:
  • Reaching out to customers with overdue accounts to agree appropriate payment plans and resolve outstanding debts
  • Answering inbound calls, and responding to customer inquiries regarding debt, payment plans and, their energy account
  • Providing outrageously good customer service to support our Business customers in the early stages of the debt journey
  • Proactively identifying and resolving account issues to improve the customer journey and reduce obstacles to payment
  • Provide end-to-end service to customers with ongoing payment plans and discuss alternative solutions if necessary
  • Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long term solutions
  • Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective
What you'll need:
  • Previous experience in sales or credit/collections is not essential, but preferred.
  • Excellent communication skills and the ability to have difficult conversations with empathy
  • Be passionate about customers and always seek to provide a first class service.
  • A self starter that can use their own initiative to problem solve and make sound decisions.
  • Ability to work independently and as part of a team in a fast-paced environment.
Why else you'll love it here
  • Wondering what the salary for this role is? Just ask us On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit
Note: This role be a minimum of 3 days onsite in Leicester a week #J-18808-Ljbffr

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