Connect Service Coordinator

3 months ago


Oxfordshire, United Kingdom Guidepost Trust Full time

**Location**:Oxfordshire (with travel across the county)**

**Reporting to: Community Opportunities Manager**

**Responsible for**:Staff and volunteer team** (May include staff/ volunteers/external contractors)

Guideposts exist to provide services to meet individual needs so that each person has the opportunity to fulfil their aspirations and maximise their potential. We seek to achieve excellence in our work and lead the way in researching, delivering and disseminating good practice.

**Purpose**
- Provide direct operational support to the Community Opportunities Manager in the effective running of the service.
- Take the lead in developing this as a new service in Oxfordshire.
- Leading by good example, give clear direction and support to the staff and volunteers.

**Our successful Senior Support Worker will**:

- Take responsibility for making day to day decisions on operational matters, ensuring the effective running of the service.
- Promote the service within the local community and across Oxfordshire to potential new service users, their supporters and other stakeholders.
- Have a clear overview of relationships with all individuals who we support.
- Handle complaints to the service, including monitoring and escalating where appropriate.
- Communicate regularly with individuals that we support and their families and social workers.
- Promote the service internally and externally.
- Lead on processing new referrals to the service.
- Lead team meetings and undertake staff and volunteer supervision.
- Assist in recruitment and induction of staff and volunteers.
- Be responsible for Health and safety within the team/location.
- Report on quality and regulatory monitoring requirements.
- Acts with professionalism and discretion where appropriate in communication with all staff and clients and encourages others to do so.
- Assist in service development within the county and work with colleagues across other counties.
- Compile staff rotas and coordinate visits and efficient use of time and travel.
- Administer client attendance and invoicing.
- Carry out risk assessments on service users and staff as relevant.
- Supervise, appraise and develop staff.
- Leave/Sickness/Payroll administration.
- Manage finances and ensure financial procedures are adhered to.
- Responsible for planning and overseeing staff travel arrangements in and from visits.
- Carry out regular communications with carers/families/stakeholders to keep informed of service updates.
- Monitor and update (where necessary) service-related records (client records and contact details, meeting notes etc.)
- Ensures equal treatment of all staff and clients, monitoring, recording and reporting, where necessary, any concerns.
- Provide initial and interim face to face provision of the service to clients as the service develops.

**We are looking for someone, who is**:

- Knowledgeable and experienced
- Good communicator at all levels
- Able to handle difficult situations
- Takes initiative and is enthusiastic
- Problem solver and self-starter
- Able to work on own and in a team
- Able to interpret information and draw conclusions
- Able to give and take constructive criticism
- Good line management skills
- Basic financial and budgeting skills
- Excellent interpersonal skills



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