Customer Service

7 months ago


StratforduponAvon, United Kingdom Oldhams Removals Limited Full time

**About us**

We are professional, long established and trusted removals and storage business. Our goal is to Provide our clients with the ultimate moving experience.

Our work environment includes:

- Modern office setting
- Modern office setting
- Growth opportunities

'''Duties'''
- Assist customers with enquiries, concerns, and requests in a professional and timely manner
- Listen attentively to customer needs and resolve issues promptly and accurately
- Upsell products or services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Collaborate with team members to ensure customer satisfaction

'''Qualifications'''
- Fluent in English
- Excellent communication skills, both written and verbal
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Previous customer service experience is preferred but not required

**Salary**: £11.00-£13.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application question(s):

- What thoughts do you have for obtaining as much business for Oldhams as possible?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Stratford-Upon-Avon (required)

Work Location: In person



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