Customer Service Assistant

6 months ago


StratforduponAvon, United Kingdom PetShop.co.uk Full time

Key skills:

- Working with third parties to help resolve delivery issues
- Ensuring up to date knowledge of our product ranges to enable you to answer queries from customers and helping them to place their orders
- Monitoring out of stock items, ensuring customers are informed of any delays
- Helping to manage our Click & Collect Service, ensuring customers feel welcomed and are happy with the service which has been provided
- Excellent customer service skills
- Methodical with excellent organisation skills and attention to detail
- Keen to learn and take on additional responsibilities over time
- Computer literate

This is a full-time role working Monday to Friday, working hours will be 8am - 4pm / 10am - 6pm on a rotating basis.

**Job Types**: Full-time, Permanent

**Salary**: £22,308.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



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