Call Centre Advisor

3 weeks ago

Chessington, United Kingdom Merlin Entertainments - Corporate Full time

What you'll bring to the team:
Merlin Entertainments Holidays Call Centre Advisor
- Chessington World of Adventures Resort, Leatherhead Road, Chessington, KT9 2NE
- £12.30/hour
Various start dates available
Guaranteed hours, minimum 30 per week

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

We are looking for upbeat, organised and fun individuals to join our brand new Merlin Entertainment’s Holidays Short Breaks Call Centre. You will be working full-time, guaranteed hours, a minimum 30 per week. This includes evenings, weekends and bank holidays on a rota system, working 5 days out of 7.

**Main responsibilities**

Creating AWESOME bookings for our amazing guests

Amending bookings

Understanding and providing information on our 5 Resorts and multiple off-site hotels

Upselling package add-ons to guests to ensure they have booked the perfect stay

Meeting targets

Working well as a team

Qualification & Experience:
Be 18 years of age or over (Essential)

Be able to remain calm under pressure

Have good organisational skills

Know how to use Microsoft Office and have basic IT skills

Be a team player

Have call centre experience (Desirable not essential)

**Benefits**:

- Pension
- Discretionary company bonus
- 20 days holiday
- Merlin magic passes
- 25% discount in our retail shops and restaurants
- 40% discount on LEGO

**Everyone matters at Merlin**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Pay Range: Compensation between GBP £12.30/Hr.GBP £12.30/Hr.

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