First Contact Medical Administrator

2 months ago

Chessington, United Kingdom Churchill Medical Centre Full time

Job summary

Do you want to be part of your local community, helping patients get the right care in the right place by the right people? Are you kind, compassionate and enjoy a challenge?

At The Orchard Practice, Chessington and Churchill Medical Centre, Kingston, we are recruiting for a full and part-time, roles in our first contact administration team.

Part time & Full time hours per week. To include Fridays.

The team is responsible for dealing with patients face to face and over the telephone, ensuring they see the right member of our Practice team, as well as dealing with queries from patients and healthcare staff alike.

The world of General Practice is busy, often challenging, but also very rewarding. If you think you are the right person to join our team, please apply. All successful applicants will be subject to a DBS check.

Main duties of the job

1. Greet patients and visitors to the practice.

2. Book in patients and visitors inline with practice appointments and visitors procedures.

3. Respond and/or redirect all patient and visitor requests accordingly.

4. Ensure computerised appointment system is up-to-date.

5. Booking, amending and cancelling patient appointments.

6. Set-up of new patients onto the computer system, including amendment of new patient sophie

7. Sort and distribute post and results for scanning or filing as appropriate

8. Completion of authorised prescriptions and their distribution

9. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

10. Ensure computerised links system is updated

About us

We offer all of our staff competitive rates of pay, NHS Pension Scheme, a corporate rewards package and career development opportunities.

Job description

Job responsibilities

JOB TITLE:

First Contact Medical Administrator

RESPONSIBLE TO:

Reception Manager

RESPONSIBLE FOR:

n/a

JOB PURPOSE:

Greeting patients and visitors in an efficient and courteous manner

Provide an effective and polite telephone enquiry service

Proactively communicate information between relevant patients, doctors and professionals

MAIN DUTIES AND RESPONSIBILITIES

1.

Greet patients and visitors to the practice.

2.

Book in patients and visitors inline with practice appointments and visitors procedures.

3.

Respond and/or redirect all patient and visitor requests accordingly.

4.

Ensure computerised appointment system is up-to-date.

5.

Booking, amending and cancelling patient appointments.

6.

Set-up of new patients onto the computer system, including amendment of new patient sophie

7.

Sort and distribute post and results for scanning or filing as appropriate

8.

Completion of authorised prescriptions and their distribution

9.

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

10.

Ensure computerised links system is updated

11.

Booking transport for patient hospital out patients appointments

12.

Ensure up-to-date maintenance of both computerised and manual filing systems ( patient notes) including scanning and indexing of patient letters

13.

Ensure the premises is secure before leaving and all end of day protocols followed

14.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time

15.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

__________________________________________________________________

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths Good level of computer literacy

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