Uk Short Breaks Call Centre Advisor

6 months ago

Chessington, United Kingdom Chessington World of Adventures Full time

**UK Short Breaks Call Centre Advisor**

Chessington World of Adventures Resort, Leatherhead Road, Chessington, KT9 2NE

£12.30/hour
Various start dates available between Nov '23 and Feb '24
Guaranteed hours, minimum 30 per week

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a UK Short Breaks Call Centre Advisor to join our team in Chessington.

**About the role...**

**Key Objectives...**

You'll excel as the initial point of contact, ensuring swift and professional responses to enquiries, while exceeding expectations through a dedicated guest-centric approach. This post will allow you the opportunity to enhance guest experiences by introducing additional products into our enticing packages, while maintaining an unwavering commitment to guest satisfaction and data protection compliance.

**Main Responsibilities...**

Diving into the world of Merlin, you’ll provide our valued guests with information, support and expert advice, whilst mastering our dedicated booking system to seamlessly facilitate guest orders. You’ll immerse yourself in a thrilling role, whilst ensuring a lightning-fast response rate in alignment with our exceptional standards.

The role allows the opportunity to engage in spirited discussions with colleagues and management, brainstorming the best solutions for guest inquiries, ensuring that you remain aligned with your scheduled shifts, breaks and daily assignments. Additionally, you’ll tackle any other duties that arise, contributing to the spellbinding experiences we create every day.

**Skills, Experience & Qualifications...**

Within this role, you’ll be able to showcase your exceptional written and verbal communication skills and with previous experience in similar roles, where you’ve managed customer complaints and ensured swift resolution, this will be beneficial in helping to uphold Merlin's esteemed reputation. You will have the opportunity to demonstrate your prowess in achieving objectives and surpassing sales targets within the dynamic and ever-evolving Contact Centre environment.

**Personal Qualities...**
- The ability to remain calm and composed sets you apart, allowing you to thrive in the excitement of challenging moments.
- An upbeat and approachable personality will make you an invaluable part of our team
- Meticulous attention to detail ensures nothing escapes your notice, elevating our standards of excellence.
- Outstanding organisational skills and time management expertise, effortlessly adapting to ever-changing priorities and demands will be the icing on the cake within this role.

**The Benefits**

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Returning to work**

We have an active Return to Work programme, which offers training, mentoring and more, to support with the transition back into working life. So, if you’ve been on a career break for any reason we can support you.

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