Trainee 1st Line Support

3 weeks ago


Worthing, United Kingdom Better Days Recruitment Full time

My client has a rare opportunity for an enthusiastic individal that wants to get into IT to join them on their Service Desk.

A basic understanding of IT is needed, e.g. MSOffice, Word, Excel & Outlook as well as excellent customer service skills.

Your role will be to;
- Provide customer focused 1st and 2nd line IT support
- Working across a varied customer base providing on-site
- General guidance and on how to use IT equipment in an office environment
- Resolving customer IT issues within pre-defined service level agreements
- Installation of printer and PC hardware

Full training will be given but previous IT exposure would be advantageous.

The role will be predominantly based onsite due to the nature of the work.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £19,000.00-£22,870.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- On-site parking
- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- Worthing: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: One location

Reference ID: CJ191


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