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1st Line IT Support Engineer

4 months ago

Worthing, United Kingdom Clearline Recruitment Ltd Full time

This unique MSP company in Worthing is looking for a strong 1st Line IT Support Engineer to join their team. This position will cross into 2nd Line tasks and full training and mentoring is offered.

This role has become available due to the business securing a large new client on top of their substantial growth in the last 6 months.

If you have the ambition to be field based in the future, this business will prepare you for having the skills to also go out and support clients with technical issues at other businesses. If you want to progress by learning new skills and progressing on the support desk, this is also a great career path.

The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. We do require you to have worked on a helpdesk / support desk previously for an MSP

Some of the main duties as 1st Line IT Support include:

Answering the phone or deal with incoming emails, with a calm and Customer service focused approach.
Manage tickets assigned to you and ensure system is organised and up to date.
To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress.
Be able to identify when a fault cannot be fixed remotely and escalate this issue to a manager.

This role comes with a competitive salary, 24 days holiday plus bank holidays and your birthday off. Each year of work, you gain an extra holiday day up to 37 days There is free parking and lots of training.

If you wish to learn more about this 1st Line IT Support role, please apply with Katie and Clearline Recruitment today