1st/2nd Line Support

5 months ago

Worthing, United Kingdom Just IT Recruitment Full time

Are you an IT Professional looking for an exciting new role? Want to take your technical skills to the next level?

**About the Company**:
We are currently recruiting for a managed services in Brighton, who’s creative and innovative style of practice have seen them deliver extremely high quality work to their clients. They work with a diverse range of customers and technologies so has a lively environment full of new challenges. No two days will be the same.

This role will give someone of your experience and position the chance to thrive in a lucrative business where your technical abilities will grow to new heights. But don’t worry, the friendly team are always happy to help out and will provide all the on-going support/training you need to hone your technical skills and progress.

**Position Overview**:
We are looking for a fantastic 1st /2nd Line Support Analyst for an opportunity based in Brighton. With a diverse range of people and various technologies to work with, this is a role which will never get boring.

You will be setup in the office to remotely support our customers, you will have jobs assigned to your remote queue and work through this during the day updating ticket progress as you go.

While we will expect you to be able to work autonomously, you will be part of a larger team of technicians across the company and teamwork will play a key role in the job.

Utilising unified communications, you will always collaborate with your peers on issues ensuring the best grade of service to our valued customers.

**Responsibilities**:
As a Service Desk Analyst, you will be responsible for maintaining the quality of the end user experience, acting as an effective point of contact from the business to the business customer whilst ensuring customer service standards represent value to the business.

You will be working primarily with the following technologies and possess key competencies in:

- Active Directory
- Group Policy
- Administration Windows Server 2016/19/22
- Microsoft Office 2016 - 365 - all features
- Windows 8/10
- Network printers
- Hardware troubleshooting
- Ability to use internal systems in relation to the role
- Networking troubleshooting ( hardware & topology, TCP/IP )

Type of role

Tech Job

Discipline

IT Support

Salary Range

Up to £28k

Location

Worthing

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