IT Service Desk Specialist

6 days ago


Worthing, West Sussex, United Kingdom STK Recruitment Careers Full time
Job Role: IT Service Desk Analyst

At STK Recruitment Careers, we are recruiting an IT Service Desk Analyst to support users with technical issues within an ITIL Framework.

Key Responsibilities:
  • Liaising with customers via various communication channels to assist with 1st and 2nd line IT issues, adhering to SLAs, quality standards and ITIL best practices.
  • Providing hardware and software support for laptops and desktops, including onsite laptop repairs.
  • Offering remote support on printer, Wi-Fi and interactive audio-visual equipment.
  • Providing 1st line support and triaging tickets to 2nd & 3rd line support teams.
  • Liaising with 3rd party suppliers as required.
  • Completing online and email ticket requests with high diligence.
  • Responding to user requests, assisting and teaching users where necessary.
  • Performing troubleshooting and fault diagnostics.
  • Performing basic IT system administration tasks.


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