Trainee Service Advisor

5 months ago

Worthing, United Kingdom Perfect Placement Automotive Recruitment Full time

**Trainee Service Advisor, required in Worthing, West Sussex**
- Franchised Vehicle Dealership
, Permanent
- Basic Salary: Up to £23,000 with an OTE of £35,000
- Monday to Friday, 08:00 - 17:30
- Saturdays, 08:30 - 12:30 (1 in 2) - Paid at an Overtime rate

Our client is a Multi-Site Dealership group with a larger presence across the South Coast, with locations in West Sussex, East Sussex & Hampshire.

They work with several vehicle manufacturers and are seeking a knowledgeable and customer-oriented Trainee Vehicle Service Advisor to join their team in the Worthing area.

We are currently seeking a courteous & customer focus Trainee Customer Service Advisor to provide exceptional service and support to our client’s customers.

Based in our clients Worthing dealership, this Trainee Customer Service Advisor role will involve handling customer inquiries, booking customers in for workshop repairs and providing a fantastic customer experience.

We’ve been recruiting for this group for several years, and they provide excellent career progression and career development opportunities.

**What’s in it for you as a Trainee Service Advisor?**
- Basic Salary up to £23,000 with an OTE of £35,000
- Monday - Friday 08:00 - 17:30
- Saturdays 08:30 - 12:30 (1 in 2) - Paid at an Overtime rate
- An opportunity to gain on-the-job knowledge in the main dealer network
- 20 days holiday + bank holidays
- A supportive Management Structure
- Full Systems & Process Training
- Company Pension
- Future Development Opportunities with the Group.

**Duties of a Trainee Customer Service Advisor with our Client**:

- Attending to customers when dropping off and collecting their vehicles for service/repair.
- Taking accurate notes of the customer's requests and communicating them to the workshop team.
- Keeping customers updated during the day with the progress of their vehicle.
- Costing and gaining permission for any additional work found.
- Preparing and presenting the customer invoice and associated paperwork.
- Giving a full explanation to the customer of the work undertaken.
- Presenting service products such as service plans, extended warranties etc.

**What our client expects of their Vehicle Trainee Customer Service Advisor**:

- Strong administrative skills, preferably with experience in a similar role
- Advantageous although not essential to have a basic knowledge of motor vehicles and their main components.
- A courteous telephone manner
- Presents themselves well professionally.
- Excellent communication and customer service skills, with the ability to build rapport with customers and provide accurate information.
- Ability to use initiative.
- Strong IT skills, including proficiency in Microsoft Office.

If this Trainee Service Advisor role interests you and you would like to know more about it, or other Automotive Jobs in Worthing, Littlehampton Brighton & West Sussex, please contact Stuart Farry at Perfect Placement.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.

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