Customer Care Executive

3 days ago


Sunderland, United Kingdom TROO LTD Full time

**Customer Care Executive**

**Package**:
**Salary**: £18k-£23k

Hours: We promote work life balance Monday to Thursday 9am-5pm, Friday 9am - 3pm

Location: Sunderland Doxford Park - close to the bus stop/on-site parking

**Benefits**:

- Clear career progression, with ongoing training, support and development.
- Total of 28 days holiday with all bank holidays off
- No evenings or weekends and an early finish on a Friday
- On-Site Parking
- Discounted corporate gym membership at David Lloyd Clubs (Luxury gym, swim and racquet club)

I am looking for an exceptional customer care executive to join our growing team based in our head office in Sunderland. We pride ourselves on looking after our customers and staff alike. You will be a critical part of the team helping to maintain relationships with customers across the company.

**The Role**:

- Maintaining relationships with both customers and suppliers
- Bill checking service
- Dealing with complaints in a professional manner

**Who you are**:

- Can manage your own workload
- Be Self-motivated and have a passion for customer excellence.
- Ability to work under pressure when needed and hit deadlines
- Excellent communication skills - professional and articulate.
- Confident telephone manner as well as being able to provide an empathetic ear.
- Computer literate.
- An ability to work in fast-paced, self-directed, professional environment.
- Team Player.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- On-site parking
Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)



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